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Banking Center Manager Webster Bank
2 months ago
Job Highlights
Title
Banking Center Manager
Type
Full Time
Experience
5-7 Years
Function
Management/Operations
Location
Darien, CT, United States
Company
Webster Bank
Company Profile
Webster Bank
(a subsidiary of Webster Financial Corporation) is a leading commercial bank that delivers financial solutions to businesses, individuals, families, and partners. It offers digital and traditional services.
Job Profile
The bank is looking for a
Banking Center
Manager
who will be
responsible for all functions, staff, and daily operations within the banking center .
Be responsible for implementing the Webster banking center network strategy, which includes achievement of sales, customer service, P&L management, operations, and colleague development goals while also contributing to the achievement of District goals.
Handle acquisition, integration, and optimization of new and existing client relationships.
Develop and maintain a strong level of partnership with segment and line of business partners through collaboration and communication.
Education Level
High
School
Diploma/GED
(required)
Bachelor’s Degree (preferred)
Work Experience
5-7 years of banking experience , with a proven track record in leadership, customer service, managerial, communication, and organization skills.
Duties/Responsibilities
Coach, develop, and hold the team accountable by demonstrating leadership skills and modeling the way
Consistently meet/exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.
Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
Drive high performance by holding the team accountable for superior results. Enhance employee engagement by providing the team with coaching, support, and timely and constructive performance feedback. Provide opportunities for career growth and recognize and reward employees for accomplishments.
Ensure compliance with Federal and State laws as well as bank policies and procedures.
Ensure timely completion of audits with an expectation to meet/exceed branch operations review requirements
Execute effective colleague onboarding, training new colleagues on policies, procedures, and all banking center operational duties/responsibilities.
Expand and retain client relationships, actively cross-sell, and resolve client issues. Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support the Banking Center’s growth and profitability objectives
Identify, cultivate, and support key customer segment relationships through focused sales and referral activity
Maintain a working knowledge of all Webster assets, liability, and partner products and services as well as alternative delivery channels.
Schedule all branch employee shifts to meet customer service needs; provide flexibility of coverage for the banking center.
Utilize and model usage of all available sales tools and resources.
Skills/Knowledge/Abilities
Intricate knowledge of retail banking products and services.
Strong customer service skills, relationship building, organizational, and computer skills, comfortable with current technology, and communication skills.
Employer’s Statement
Webster is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
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