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Client Support Specialist

3 months ago

Darien, United States Robert Half Full time

Robert Half is supporting a mid-size Bank located in Darien, CT to hire a Client Support Specialist.


Responsibilities include:

  • Offering world-class service to their client base by phone, email, and video chat
  • Manage the client onboarding process for new consumers and commercial digital banking customers
  • Educate customers on different digital tools
  • Perform daily maintenance of all digital banking applications
  • Follow-up with clients to collect necessary documentation or information for setting up new accounts or services


Requirements:

  • Minimum 2 years’ relevant Retail Banking or Deposit Operations experience
  • Minimum 2 years’ experience serving clients directly
  • Exceptional customer service skills and sincere appreciation for serving others
  • Prior experience in the support and onboarding of electronic banking services for consumers and treasury management services for commercial clients is preferred
  • General understanding of Wire Transfer, ACH and the check clearing process
  • Strong organizational skills and attention to detail


If interested, apply directly.