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Eligibility Specialist at Denver Jails/Neighborhood Resource Sites
3 months ago
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $24.11-$36.17, however the target hiring range is $24.11-$30.14. We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. These positions will be primarily located at the Denver City Jail (490 W Colfax Ave. Denver, CO 80204) and Denver County Jail (10500 E Smith Rd, Denver, CO 80239). Hybrid schedules are available with 4 days in office and 1 day working from home. Employees must work within the state of Colorado on their off-site days.
What You'll Do
About Denver Human Services
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we'd love to work with you
Eligibility Specialists are considered subject matter experts in eligibility and public assistance programming. Denver Human Services (DHS) in partnership with the Denver Sheriff's Department (DSD) is seeking 2 unique individuals demonstrating solid performance within these laws, rules, regulations, computer systems and general practices programs and have the desire to make a difference in our communities in the greatest need, throughout our City.
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
Specifically, as a Eligibility Specialist you will:
- Provide in-person and same day service to mainly our incarcerated community who are newly applying for benefits and/or recertifying their existing benefits as needed
- Exhibit agility and fluidity in navigating their interactions with clients to meet the clients where they are
- Show tact, compassion, and comfort in working with clients from a variety of backgrounds who may be experiencing difficult circumstances
- Work with a high level of independence, productivity, and quality when processing cases and daily work
- Provide coverage at other Neighborhood Resource Sites as needed
- Work with a level of unpredictability from clients in need
- Show tact, compassion and comfort in working with clients in crisis
- Rotate through designated locations, to include but not limited to, the Denver Jails and DHS locations
- Be comfortable with schedule changes that may occur
- Work with a high level of independence, productivity and quality when processing cases
- Attend de-escalation and mental health first aid trainings
- Attend quarterly group supervision and training refreshers
- Attend training with DSD and DHS
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
- Have a passion for working in the community and exhibit a strong desire to work with vulnerable, at-risk populations
- Be technically savvy and willing to learn new technology or software
- Have high levels of productivity and quality in processing eligibility cases including cash programs
- Be comfortable and proficient in troubleshooting cases and navigating through CBMS
- Be proficient with system interfaces
- Have a proven record of professionalism and ability to be consistent in delivering on the mission of the Family and Adult Assistance Division
- Be able to remain calm and composed when dealing with challenging customers/clients
- Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork
- Be sensitive to cultural diversity, race, gender and other individual differences in the workforce
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience Requirement: Three (3) years of experience determining eligibility for a variety of public assistance programs.
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
- License/Certifications: None
Application Deadline
This position is expected to stay open until September 1st. Please submit your application as soon as possible and no later than September 1st at 11:59pm.
About Everything Else
Job Profile
CA2666 Eligibility Specialist
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$24.11 - $36.17
Starting Pay
Although the full pay range is listed above, the target hiring range is $24.11-$30.14.
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.