Eligibility Professional

3 weeks ago

Denver, United States City and County of Denver Full time
About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $21.47-$32.21, however our target hiring range is $23.00-$26.84. We also offer generous benefits for full-time employees which include but are not limited to:
  • A guaranteed life-long monthly pension, once vested after 5 years of service
  • 457B Retirement Plan
  • 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
  • Competitive medical, dental and vision plans effective within 1 month of start date
Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

What You'll Do

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food assistance, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we'd love to work with you

The Eligibility Professional position is an introductory level position which determinations eligibility for public assistance programs while receiving training in the applicable federal and state laws and county rules and regulations of financial eligibility. You will develop the knowledge and skills to interpret rules, policy and current practices, effectively interviewing clients, gather relevant information from available system resources and enter applicable information into a complex computer system.

Specifically, as the Eligibility Professional you will:
  • Demonstrate ability to work in a high-pressure environment with short deadlines
  • Commit to providing exceptional customer service and possesses a background of performing community service or a work history in working face-to face or over-the-phone with individuals from various multi-cultural and socio-economic backgrounds
  • Be an effective communicator; display excellent interpersonal skills, quickly grasp new concepts, and disseminate information accurately and quickly to Social Services applicants and recipients
  • Have well-developed work habits and exceptional skills using computers and the Microsoft suite of products (Teams, Excel, Word etc.)
  • Have experience crafting professional written communication both internal with colleagues as well as externally with clients
  • Have experience entering and managing accurate high-volume data in real time
About You

What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:
  • The ability to work in a hybrid environment, at least three days a week in-person at the office
  • Ability to be discerning and empathetic in supporting a cliental from diverse backgrounds
  • Strong verbal and written communication skills
  • Desire to learn and evolve your related professional skillsets through ongoing trainings
  • Proven ability to be agile in a fast-paced working environment
Required Minimum Qualifications
  • Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
  • Experience Requirement: Two (2) years of experience performing specialized/technical office support work.
  • Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.


Application Deadline

This position is expected to stay open until October 19th, 2024. Please submit your application as soon as possible and no later than October 19th at 11:59pm to ensure consideration.

About Everything Else

Job Profile
CS2655 Eligibility Technician I
To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type
Unlimited

Position Salary Range
$21.47 - $32.21

Starting Pay
The salary range for this position is $21.47-$32.21, however our target hiring range is $23.00-$26.84

Agency
Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.

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