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Private Dining Coordinator | Outlets

1 month ago

Oklahoma City, United States Omni Hotels Full time

Location:

Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park.

The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.

Job Description:

The Omni Oklahoma City Hotel is looking for an engaging Private Dining Coordinator. The Private Dining Coordinator (Outlets) is responsible for handling restaurant large party, VIP and special event bookings. This position will also be responsible for Outlet programming and production of Holiday and Special Events. This position will ensure guests are given accurate private dining information in a timely manner. Follow up with any requests and provide all planning for contracted guests. Set up room and welcome guests to the restaurant. Also, provide administrative support to the managers and assist all guests in a timely, polite, and professional manner.

Responsibilities:
  • Foster positive relationships
  • Support team laterally when needed to satisfy business volumes
  • Knowledge of moments of service for all positions
  • Provide superior service to our guests (internal and external) at all times
  • Handle all private dining leads or inquires in a timely manner.
  • Have a professional demeanor at all times
  • Provide complete, accurate, and professional information as requested
  • Provide timely response to all internal and external requests and communication
  • Partner with F&B leaders to coordinate all private F&B outlet events, large party and VIP reservations for F&B outlets.
  • Serve as point of contact for all promotional partnerships
  • Complete VIP welcome cards and amenity request for all media and marketing related guests
  • Maintains account files and ensures that all information is included in file, i.e. post-convention reports, letters, fax information, etc.
  • Coordinated general office functions.
  • Checks restaurants voicemail daily and ensures that all managers receive messages in a timely manner.
  • Make private dining and group dining arrangements with the guests to include the following: menus, pricing, wine selection, room set-up, audio-visual requirements, and billing information.
  • Assures all group and private dining reservations are entered in Triple Seat and Open Table.
  • Work closely with marketing and sales to generate new business.
  • Remain in contact with the client prior to the event to get final guarantees and method of payment.
  • Track and report group/private dining sales.
  • Track repeat business and create as easy method to trace files to encourage repeat business.
  • Take reservations using good judgement and precise timing.
  • Note any guest comments. If there is a complaint, notify a manager immediately. If there is a positive comment, log in comment book.
  • Knowledge of daily function sheet, in-house VIP's, current activities, hours of operation throughout the hotel, etc.
  • Complete other duties assigned.
Qualifications:
  • Must have strong verbal and written communication skills
  • Prior restaurant experience strongly preferred
  • Must be able to multi task
  • Must be familiar with Open Table and Triple Seat
  • Must be able to stand and walk for an extended period of time or for an entire shift
  • Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance
  • Must be able to work flexible shifts including nights, weekends, and holidays

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.