Customer Success Manager

3 months ago

Austin, United States Sapphire Studios Full time

Role:

Customer Success Manager At Sapphire Studios, we don't just market; we craft the future. As a dynamic, forward-thinking creative powerhouse, we harness the unparalleled potential of artificial intelligence to sculpt next-gen ads that stand out and convert on cutting-edge social platforms like TikTok, Snapchat, Meta, and beyond. Our commitment to transcending the ordinary has roots in our inception. Sapphire was founded by visionaries Thomas Ma and Anish Dalal, both trailblazers featured on Forbes' 30 Under 30 in Marketing & Advertising. Our ethos is about leading, not following. Our elite status as an official TikTok marketing partner is a testament to our expertise. With over a year of deep immersion in this burgeoning ads ecosystem, we've redefined success, amassing a clientele that includes household names like Our Place, Wayfair, Fabletics, Subway, Merceri, GoPuff, and many other brands that have captured your imagination on TikTok. Join us at Sapphire, where the future of marketing isn't just predicted; it's designed. Account Manager Description:

You represent Sapphire to the clients that we work with. You will be the central point of communication, and your goal is to ensure that our clients feel confident in working with us. Your skills and responsibilities include: Building rapport on client meetings and in communication channels Having a pleasant, friendly, and professional attitude Active listening: being able to read between the lines, understand client needs, and translate those needs to the creative team Working with the creative team: you will not be responsible for creative ideation, but you will be responsible for deliverables; making sure that deliverables are on-time, presentable, and reflect client needs Managing timelines: we work with tight timelines, and it will be your duty to drive us forward, nudging whenever necessary Organization and documentation (meeting notes, tracking metrics, etc.) for every campaign (very crucial) Knowledge of Google Sheets, Slack, Zoom, and Asana Solution-oriented: able to effectively pivot when client challenges arise to deliver favorable solutions within campaign scope Have an interest in leveraging AI to improve work efficiency Ideal Day: Checking with the team you are working with on Slack (Deliverables needed for client. Example: Presentation, Content, etc.) Responding back to clients on Slack/ + Team Communicating deadlines with the team to ensure both client and Sapphire creative team are aligned with the same goal QC checking final content before it’s sent to the client to assure that we meet all the requests by the client Responding to emails for client requests Taking notes for the call to ensure we don't miss anything important said by the client

#J-18808-Ljbffr

  • Customer Success Manager

    2 weeks ago

    Austin, Texas, United States Jacobs Full time

    Job Title: Customer Success ManagerAt Jacobs, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring the successful adoption and renewal of our StreetLight InSight product among our transportation and urban planning industry customers.Key...

  • Customer Success Manager

    2 months ago

    Austin, United States Iodine Software Full time

    Job Title: Customer Success Manager Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...

  • Customer Success Manager

    1 month ago

    Austin, Texas, United States Iodine Software Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Iodine Software. As a key member of our Customer Experience team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our clinical AI technology.About Iodine SoftwareIodine...

  • Customer Success Manager

    3 weeks ago

    Austin, Texas, United States Iodine Software Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Iodine Software. As a key member of our Customer Experience team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our clinical AI technology.About Iodine SoftwareIodine...

  • Customer Success Manager

    3 weeks ago

    Austin, Texas, United States Primary Talent Partners Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Primary Talent Partners. As a key member of our organization, you will be responsible for driving customer success and delivering measurable outcomes.Key Responsibilities:Develop and execute customer success plans to drive business growth and customer...

  • Customer Success Manager

    4 weeks ago

    Austin, Texas, United States Zendesk Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer success...

  • Customer Success Manager

    3 weeks ago

    Austin, Texas, United States Zendesk Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer success...

  • Customer Success Manager

    4 weeks ago

    Austin, Texas, United States CareerCraft Full time

    Job Title: Customer Success ManagerCareerCraft is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our school district clients achieve their goals and objectives through our online platform.Key Responsibilities:Build and maintain strong...

  • Customer Success Manager

    3 weeks ago

    Austin, United States Userpilot Full time

    Company and Job Overview Userpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey. This can help teams optimize for user activation and...

  • Customer Success Manager

    5 days ago

    Austin, Texas, United States Iodine Software Full time

    Job Title: Customer Success ManagerTransforming Healthcare with Iodine SoftwareIodine Software is an innovative enterprise AI company that is revolutionizing the healthcare industry by automating complex clinical tasks, generating insights, and empowering intelligent care. As a Customer Success Manager, you will play a critical role in developing a positive...

  • Customer Success Manager

    2 weeks ago

    Austin, Texas, United States Toolio Full time

    About UsAt Toolio, we're on a mission to revolutionize the retail landscape by providing innovative solutions that help retailers navigate the complexities of the industry.Our cloud-based merchandise planning platform is designed to automate critical workflows, provide real-time insights, and enable data-driven merchandising decisions.We're trusted by...

  • Customer Success Manager

    5 months ago

    Austin, United States Dealhub Full time

    Description DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure...

  • Customer Success Manager

    4 weeks ago

    Austin, United States NI (National Instruments) Full time

    Job Description The Customer Success Manager role at NI will serve as the trusted advisor for a portfolio of customers and is responsible for ensuring they receive the business outcomes expected from the NI solution. This position proactively works with a broad set of stakeholders to illustrate the value delivered through NI software & services to improve...

  • Customer Success Manager

    4 weeks ago

    Austin, United States Primary Talent Partners Full time

    Primary Talent Partners has 1 opening for a Customer Success Manager to join our client. This is a W2 contract opening, contract extensions are based on performance, budget, and business needs. Pay: $50/hr Duration: 6-month W2 contract through 11/26/2024 US Citizenship or Green Card required Location: Hybrid in Austin, TX Description: The Customer Success...

  • Customer Success Manager

    4 weeks ago

    Austin, Texas, United States SpyCloud Full time

    Customer Success ManagerAustin TXJob Description/Summary: The Customer Success Manager at SpyCloud is responsible for maintaining long-term relationships with customers to understand their organization, impact on their business, and key product/service needs. This role focuses on increasing revenue while providing a solid continuum across all elements of the...

  • Customer Success Manager

    3 months ago

    Austin, United States Restream, Inc. Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Success Manager . As a key member of our customer success team, you will play a pivotal role in ensuring the satisfaction and success of our valued clients. What You'll Do Manage a book of business consisting of existing Restream customers on our self-serve and...

  • Customer Success Manager

    2 months ago

    Austin, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Manager, Customer Success

    3 months ago

    Austin, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success Manager

    2 months ago

    Austin, Texas, United States Toolio Full time

    About UsAt Toolio, we're on a mission to revolutionize the retail landscape by providing cutting-edge merchandise planning solutions. Our cloud-based platform empowers next-generation retailers to automate critical workflows, gain real-time insights, and make data-driven merchandising decisions.The OpportunityWe're seeking a highly skilled Customer Success...

  • Customer Success Manager

    4 weeks ago

    Austin, Texas, United States Workday Full time

    About the RoleThe Global Customer Success (GCS) team at Workday is dedicated to delivering exceptional experiences that support our customers throughout their business lifecycle. As a Customer Success Manager, you will play a pivotal role in ensuring our customers realize maximum value from their Workday investments through comprehensive adoption and value...