Client Services Representative

12 hours ago


Smyrna, United States GeorgiaTEK Systems Inc. Full time

Job Title: Client Service Representative

Duration: 3+ Months (CTH)

Location: Smyrna, GA

Job Responsibilities

  • Counsel current and potential clients on water leak detection solutions and coordinate the installation of equipment.
  • Training will be provided on product knowledge.
  • Training will be provided on FAQ
  • Navigate multiple systems/applications to research and resolve customer inquiries and help them get the most out of their equipment, documenting interactions and following up as needed. Mostly Microsoft Office applications
  • Follow-up on prescribed tasks

Skills

  • Some technical proficiency to be able to move from one internal system to the next
  • Strong communication skills
  • The ability to solve questions related to the product
  • Work effectively in a team environment using professional interpersonal and communication skills.
  • Comply with corporate policies and internal business processes/procedures while meeting/exceeding service performance and quality standards.

Education/Experience

  • High school diploma or GED
  • 2-4 years of client service experience
  • A college degree or technical equivalent would be preferred but not a requirement
  • Proficiency with Microsoft Office, specifically Word and Excel
  • Outlook-initiate messages and responses with clients and contractors
  • Word-basic experience
  • Excel-need to be comfortable using Excel with regards to viewing spreadsheets and navigating
  • Strong oral and written communication
  • Proven organization skills and ability to multi-task
  • Ability to work independently, as well as in a team environment
  • Experience handling multiple priorities within established time constraints


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