Quality Control Manager

2 weeks ago

Charlotte, United States Self-Help Full time

WHO We Are:Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we've constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.We are seeking a Quality Control Manager to join our team. May consider internal staffers from various Self-Help geographies.The Quality Control (QC) Manager will manage the Quality Control Program to ensure that mortgage loans are originated consistent with company guidelines, investor guidelines, and Federal and State regulations. The QC Manager operates independently of loan production process to execute the formal quality control program, overseeing both pre-funding and post-closing quality control. The QC Manager works with management, quality control team, and operation employees to ensure procedures, loan decisions, and loan disclosures are consistent and compliant. This QC Manager will be responsible for determining the appropriate course of action for findings and irregularities.WHAT You'll Do: Develop and maintain pre-funding and post-closing quality control program that meets investor and internal portfolio requirements. Manage quality control program in support of Self-Help Credit Union and Self-Help Federal Credit Union portfolio lending as well as investor lending. Suggest creative ideas and methods to increase quality. Provide oversight of third-party, external QC partners and regularly monitor third-party QC vendors. Oversee periodic reviews of external QC provider processes to ensure compliance with GSE requirements. Acts as subject matter expert for staff and external parties' questions regarding pre-funding and post-closing quality control. Train, develop, and coach quality control specialists as appropriate. Manage QC workflows and processes. Analyze loan files to determine compliance with conventional and government underwriting guidelines for agencies and private investors as applicable. Perform timely review and audit of files on both a pre-funding and post-funding basis. •Deliver files to QC vendors, investors, or regulatory requests. Review third-party & internal QC findings, analyze the loan files, and determine proper response based on knowledge of Self-Help guidelines and processes, state & federal regulations, and investor requirements. Provide monthly reports to management of pre and post-funding QC reviews that include analysis of findings and curative recommendations. Conduct independent analysis of closed loan files to determine whether the loan documentation supports the underwriting decision made and is consistent with Self-Help Portfolio guidelines and non-conforming manual underwriting practices. Ensure loan files are compliant with fraud detection, red flags, and customer identification programs. Examination of loan documentation including credit history, housing expense, employment, assets, appraisal, title, legal documents, and disclosures. Review loan files to determine compliance with federal, state, and local regulations to include Truth in lending and Equal Credit Opportunity laws. Monitor pipeline reports and quality control queues to ensure up-to-date data integrity on current loan applications and closed loans. Taking proactive steps to ensure strong quality control compliance, including identifying opportunities to improve processes/workflows/practices. Review audit findings for accuracy and provide recommended actions if applicable. Primary point of contact for gathering and organizing requested mortgage documentation for internal and external audits and regulatory examinations. Support HMDA data collection and audits loan field data on an ongoing basis. Point of contact for closed loan data collection and reporting for external and internal stakeholders. Manage post-closed loan file system for virtual and physical files in compliance with institutional, ECOA, FCRA, & FACTA requirements. Perform other duties as may be deemed necessary.WHAT You'll Need:Bachelor's degree in related field or equivalent related experience. 5 years of experience in processing, underwriting or quality control or equivalent related experience. Prior project or program management preferred. Working knowledge of Conventional and Government underwriting guidelines and State and Federal regulatory requirements. Ability to work independently. On-going in-depth knowledge of all conventional and government underwriting, guidelines for agencies and private investors. On-going in-depth knowledge of all federal, state, local compliance regulations to include Truth in lending and Equal Credit Opportunity laws. Strong experience in fraud detection, red flags, and customer identification programs. Familiarity with standard concepts, practices, and procedures regarding fraud detection, red flags, and customer identification programs. Strong commitment to our mission - creating economic opportunity for traditionally underserved communities. Familiarity and experience with Self-Help portfolio guidelines and processes. Preference for working in organizations that place priority on teamwork and collaboration. Strong written communication skills. Ability to handle multiple tasks and prioritize workloads. Working knowledge and use of MS Word and Excel.If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all - THIS is the place for you Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

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