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Manager of Social Services

3 months ago

Princeton, United States The Salvation Army Central Territory Full time
Job Description

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

The Manager of Social Services provides support and resources to ensure social services are meeting client needs in Gibson Pike Counties. The position provides supervision and oversite of all programs and activities within the social services department including Pathway of Hope, emergency utility and rent assistance, food pantry, transportation assistance, and seasonal activities to ensure the mission of The Salvation Army is effectively carried out.

What You Will Do:

  • Provide administrative oversight for the social services department including case management, emergency social services, and seasonal activities.
  • Meet with staff and officers regularly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies, and collection of data needed to meet program reporting requirements.
  • Attend and represent TSA at community networks and committees as appropriate to TSA Social Service's needs.
  • Plan, execute, and provide leadership to annual Toy Shop distribution including volunteer recruitment and training.
  • Other tasks as assigned by leadership.


Program Implementation - Pathway of Hope
  • Ensure consistent internal communication and understanding of POH programs by sharing electronic and hard copies of updated information with POH Staff; prepare regular reports on the POH progress and status.
  • Ensure quality of local data and reporting of information that will support local, divisional, and territorial POH program outcomes.
  • Ensure relevance and consistency of POH by collaborating with Divisional POH Coordinator regarding the ongoing development of policies and procedures, goals and objectives, and outcome-based measures related to the POH.
  • Work with Corps Administrator and other staff to develop an action plan to address program development needs.
Seasonal Holiday Activities:
  • Assume responsibility for seasonal activities to include Christmas Assistance and Toy Drive.
  • Data entry for applications to ensure all client information is documented according to TSA policy and procedure.
  • Volunteer recruitment and training for seasonal activities.
  • Preparations for set up and distribution day for seasonal activities.
Education and Training
  • Assume responsibility to plan, conduct and/or participate in other social service workshops and other staff training events at the territorial, divisional, or local level, as requested and/or assigned.
  • Provide guidance and promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings.
Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: Bachelor's degree preferred in an area of ministry and/or social services. Experience may take the place of degree requirement.

Background Checks: Position requires a background check to be completed and all background checks will be reviewed.

Experience: Case management or other social service type experience.

Certifications: Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe from Harm training within the first 90 days of employment; Must complete Case Worker Certification Program within 60 days of employment; Must complete SIMS data entry and/or completion of data entry procedures within 60 days of employment.

Skills/Abilities:
  • Able to speak, write and understand English in a manner sufficient for effective, communication with leadership, field personnel, clientele, supervisors, and employees.
  • Computer proficiency with Microsoft products and ability to learn electronic reporting systems
  • Experience and/or strong interest in community outreach, organization, and community capacity development.
  • Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
  • Ability to collaborate on complex social issues within families and communities.
  • Demonstrated capacity to facilitate groups and educational classes.
Supervisory Responsibility: None at this point.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:
  • Good speaking, hearing and vision ability, and excellent manual dexterity.
  • Lifting, pulling, and pushing of materials up to twenty-five pounds.
  • May require bending, squatting, walking.
  • May require standing for extended periods.
Travel: Little to no travel anticipated in this position.

Working Conditions: Work is performed in an office and community center environment; May require some weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back to-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Additional Information

Why Work with Us?

If you're ready for a career doing meaningful work with a discernable impact, keep reading. The Salvation Army's brand promise is to Do the Most Good® - and it's our employees that help us get there. At every level and in every discipline, you can have a real impact on your community through the work done inside our walls every day. If you work for us, you will be the hands and feet that enable us to help others.

We are as impassioned about our employees as we are about our mission to preach the Gospel of Jesus Christ and help anyone in need in His name without discrimination. Our work culture reflects this quality, which makes our offices seriously great places to work. Just walk inside our doors and you'll quickly see that our employees are proud to support programs that make a difference.

In addition to traditional Health, Wellness, RX and PTO benefits, see what our employees told us they most liked about working for the Indiana Division of TSA by responding to our most recent 2023 survey...
  • 91% are proud of their work to help meet the needs of people in their communities
  • 75% find their "Work Stress" manageable
  • 80% find their managers supportive during those times of stress
  • 89% appreciate the flexible work options they have in their position
  • 98% appreciate how they are allowed to use 4 sicks days as "Discretionary"
  • 99% appreciate the 11 paid holidays they receive each year


See what our employees said when asked to rank the best reasons for working at the Indiana Division Salvation Army...

  1. Helping People
  2. Faith Centered Organization
  3. Work Environment/ Co-Workers
  4. Benefits