Clinical Services Manager

1 day ago

Princeton, New Jersey, United States WCG Clinical Full time
About WCG Clinical

WCG Clinical is a leading provider of clinical solutions, built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials.

Job Summary

The Manager, Clinician Services is responsible for managing the clinician cohort, overseeing and identifying company clinician resourcing needs, selection, onboarding, line management, and financial reconciliation. This role will also provide other operational support within the Clinician Services department.

Key Responsibilities
  • Manage and monitor a team of clinicians according to company policy, including recruitment, hiring, and invoice processing.
  • Direct management of employees and contractors, including where assigned hiring, development, and performance management.
  • Work with the Clinical Science team and Clinician Services leadership, providing input on identifying the need for clinicians to meet study requirements, including internally or externally sourcing clinicians.
  • Assist Clinical Science team with prioritizing training needs, providing input to trainers on individual training and performance plans.
  • Collaborate with the Clinical Science team and the Clinician Services leadership to ensure optimal clinician utilization, projections, and coverage of assessment needs across studies.
  • Co-developing and implementing materials such as SOPs, ensuring quality control measures are implemented, analyzing reports, and developing process efficiencies.
  • Provide input as needed for Business Development bids.
  • Meet resource and operational requirements as specified by projects from various departments that relate to the Clinician Services department.
  • Oversee/coordinate internal QC of processes and metrics related to standard operating procedures and departmental processes.
  • Partner with Human Resources in clinician recruitment process, to ensure that clinician hiring needs are met according to study requirements and timeline.
  • Work with Human Resources and IT to effectively and efficiently on-board new or returning clinicians to ensure that they are trained and ready on agreed upon timeline.
  • Partner with Finance and external vendors to monitor and approve financial obligations for clinicians.
  • Work to process clinician payments and assist department head with budget management.
  • Manage timesheet reviews, paid time-off approval, and IT challenges which may impact clinicians.
  • Assist in developing and implementing departmental processes as needed.
  • May perform clinician duties if needed.
Requirements
  • Graduate degree in psychology, social work, nursing, or related field preferred.
  • Minimum of 3 years of experience in a clinical trials or research setting or other clinical setting preferred.
  • Minimum of 3 years clinical experience diagnosing and/or treating patients with psychiatric disorders, neurocognition disorders, and/or other study relevant indications preferred.
  • 2 years supervisory experience preferred, including interviewing and candidate selection.
  • Fluent in English required, bi-lingual or multi-lingual skills are preferred.
  • Basic understanding of GCP.
  • Proficiency with MS Word, Excel, Outlook, and PowerPoint.
  • Ability to work collaboratively within the company.
  • Demonstrated leadership skills.
  • Excellent interpersonal skills and problem solving/decision making skills.
  • Ability to work independently.
  • Ability to deliver against set objectives.
  • Excellent organizational skills.
  • Excellent oral and written communication skills.
  • Excellent project management skills.
  • Ability to effectively manage and interact with sponsors as needed.
What We Offer

WCG Clinical offers a comprehensive benefits package, including health, dental, vision, life disability, 401k with match, and flexible spending accounts. We also provide employee assistance programs, referral bonuses, tuition reimbursement, flexible PTO, volunteer time off, and opportunities for career development.

Equal Opportunity Employer

WCG Clinical is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a diverse and inclusive workplace where everyone can thrive and do impactful work together.

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