Front Desk Agent/Owner Services Coordinator

3 months ago

Lahaina, United States The Whaler on Kaanapali Beach Full time

About Us:
Set along the pristine Kaanapali Beach shoreline is The Whaler Resort on Ka'anapali Beach, a condominium resort that exudes leisure and relaxation. Comprised of two 12-story towers on six acres of lush tropical landscaping, guests spend days dipping in the pool, catching sunsets on the beachfront, and unwinding by the fire pits.

At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice and we are excited to have the opportunity to talk to you about opportunities to join our team

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization

We value U.S. military experience and invite all qualified military candidates to apply.

Overview:

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Responsibilities:
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
Qualifications:
  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

  • Front Desk Agent

    2 months ago

    Lahaina, United States Kaanapali Alii Maui Full time

    Overview: Are you ready to start your career or gain valuable skills in the hospitality industry? Join our team at the Kaanapali Alii, where we're looking for a friendly and dedicated Front Desk Agent. If you have a passion for hospitality and enjoy creating memorable experiences for guests and owners, we'd love to hear from you. As a Front Desk Agent,...

  • Front Desk Agent

    3 weeks ago

    Lahaina, United States CoralTree Hospitality Full time

    Warmly welcome and check in guests, ensuring a smooth arrival experience. Provide helpful information about our resort's amenities and local attractions. Address guest inquiries, requests, and concerns with professionalism and efficiency. Collaborate Front Desk, Agent, Hotel

  • Front Desk Representative

    4 months ago

    Lahaina, United States Thechateaulakelaquinta Full time

    ** Position Description** **Front Desk Representative** Location **Sands of Kahana** City/State **Lahaina, HI** **Job Brief** As a Front Desk Agent, you are the first impression to our guests and will provide superior hospitality, customer service and a welcoming Aloha. Soleil Management Hawaii , a leader in vacation ownership property management offers...

  • Front Desk Agent

    3 months ago

    Lahaina, United States Capital Vacations Full time

    To learn more about working for Capital Vacations, please view our video below: Kahana Falls Resort is looking for a Front Desk Agent that helps ensure guest satisfaction from the moment a guest arrives at the resort until they check out. They will provide directions to guests to local destinations, maintain supplies for the front desk area, and answer...

  • Front Desk Representative

    3 weeks ago

    Lahaina, Hawaii, United States Kaanapali Alii Maui Full time

    Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Kaanapali Alii Maui. As a Front Desk Agent, you will play a vital role in providing exceptional guest service, ensuring a smooth arrival experience, and addressing guest inquiries and concerns with professionalism and...

  • Front Desk Associate

    3 weeks ago

    Lahaina, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Agent to join our team at The Westin Maui Resort & Spa Ka'anapali. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of accuracy in all transactions.Key...

  • Front Desk Associate

    2 weeks ago

    Lahaina, Hawaii, United States Marriott Full time

    Unlock Your Potential at MarriottAre you ready to embark on a journey of discovery and growth? Marriott Hotels offers a world of opportunities for individuals who share our passion for delivering exceptional guest experiences.About the RoleWe are seeking a skilled and charismatic Front Desk Agent to join our team. As a key member of our hospitality team, you...

  • Front Desk Representative

    1 month ago

    Lahaina, Hawaii, United States Kaanapali Alii Maui Full time

    Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Kaanapali Alii Maui. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth arrival experience, and addressing guest inquiries and concerns with professionalism and...

  • Front Desk Coordinator

    2 weeks ago

    Lahaina, Hawaii, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Supervisor to join our team at The Westin Maui Resort & Spa. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide...

  • Front Desk Representative

    2 weeks ago

    Lahaina, Hawaii, United States Marriott Full time

    Unlock Your Potential at MarriottAre you ready to take your career to new heights? Marriott Hotels is seeking a talented individual to join our team as a Front Desk Agent. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service.What We Offer:A dynamic and...

  • Front Desk Associate

    1 week ago

    Lahaina, Hawaii, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Agent to join our team at The Westin Maui Resort & Spa Ka'anapali. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, requests, and cancellations, and ensuring a seamless check-in and check-out...

  • Front Desk Representative

    1 month ago

    Lahaina, Hawaii, United States Thechateaulakelaquinta Full time

    **Job Summary**We are seeking a highly skilled and enthusiastic Front Desk Representative to join our team at Thechateaulakelaquinta. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and creating a warm and welcoming experience.**Key...

  • Front Desk Representative

    2 days ago

    Lahaina, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Front Desk Agent to join our team at The Westin Maui Resort & Spa Ka'anapali. As a Front Desk Agent, you will be responsible for organizing and processing guest check-ins and check-outs, room reservations, requests, changes, and cancellations.Key ResponsibilitiesSecure payment and verify billingActivate and file room...

  • Front Desk Associate

    1 month ago

    Lahaina, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Agent to join our team at The Westin Maui Resort & Spa Ka'anapali. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of accuracy in all transactions.Key...

  • Front Desk Representative

    3 weeks ago

    Lahaina, Hawaii, United States Capital Vacations Full time

    Job Title: Front Desk AgentTo succeed in this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from check-in to check-out. Your responsibilities will include:Key Responsibilities:Registering and checking out guests, confirming reservations, and answering phone callsUsing a computer...

  • Front Desk Representative

    1 week ago

    Lahaina, Hawaii, United States Yes& Companies LLC Full time

    Job Title: Front Desk RepresentativeYes& Companies LLC is seeking a highly skilled and professional Front Desk Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide professional and courteous service to...

  • Front Desk Representative

    2 weeks ago

    Lahaina, Hawaii, United States Yes& Companies LLC Full time

    Job Title: Front Desk RepresentativeAre you a people person with excellent communication skills? Do you have a passion for delivering exceptional customer service? We are seeking a Front Desk Representative to join our team at Yes& Companies LLC.Job Summary:The Front Desk Representative will be responsible for providing a warm and welcoming experience for...

  • Front Desk Supervisor

    2 weeks ago

    Lahaina, Hawaii, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Supervisor to join our team at The Westin Maui Resort & Spa. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesProvide exceptional guest...

  • Front Desk Manager

    4 weeks ago

    Lahaina, United States Penn Foster Inc Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

  • Front Desk Supervisor

    3 weeks ago

    Lahaina, Hawaii, United States Marriott Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Supervisor to join our team at The Westin Maui Resort & Spa. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesProvide exceptional...