Customer Experience Representative

3 weeks ago


Lahaina, Hawaii, United States Marriott Vacations Worldwide Full time

Marriott Vacations Worldwide is a leader in the vacation ownership industry, providing unforgettable experiences for travelers around the world. As a Front Desk Agent, you will play a key role in delivering exceptional service and creating lasting memories for our guests.

We offer a competitive $32.22 per hour salary and a range of benefits to support your personal and professional growth. Our team is dedicated to making a difference in the lives of our guests, and we're looking for someone who shares our passion for delivering outstanding customer experiences.

A typical day as a Front Desk Agent may include:

  • Checking guests into their villas and reviewing property amenities, services, hours of operation, and local areas of interest and activities.
  • Actively listening and responding positively to guests' questions, concerns, and requests, and contacting other departments to help resolve guest issues.
  • Identifying and explaining room features to guests, such as using the room key, ice and vending areas, etc.
  • FOLLOWING UP with Owner/guests to ensure their requests or problems have been met to their satisfaction.
  • ANSWERING TELEPHONE CALLS and routing calls to the proper department as applicable.

To become a successful Front Desk Agent, you'll need to be available to work various shifts, holidays, and both weekend days. You should also be able to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply today



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