Service Coordinator/Dispatcher

1 month ago

Nashville, United States Comfort Systems USA Full time

Summary We are currently seeking a full-time Service Coordinator in the Nashville, TN area. This individual is responsible for scheduling, assigning, and dispatching field technicians to meet customer service requirements. The Service Coordinator administers customer inquiry responses, tracks work, and utilizes COINS database technology to generate reports. The Service Coordinator reports directly to the Service Manager. Compensation will be based on experience. Job Duties Responds to customers’ telephone inquiries and direct calls. Manages day-to-day data entries into COINS accounting and service management system. Dispatches, schedules, and coordinates the work of Field Technicians in Nashville. Prioritizes service calls for Nashville. Coordinates equipment start-ups with the Project Manager. Coordinates customer service requests and Sales Department requests. Works the Nashville phones to consistently provide customer contact for incoming calls. Organizes required information and responds to customers in a timely manner. Arranges follow-up calls to ensure complete customer satisfaction. Functions as a constant contact between the field and the office. Coordinates monthly service contract scheduling and set-up. Keeps field technicians informed of the status for needed parts. Contacts and provides information to the sales department, vendors, and technicians so that all functions are aware of customer requirements and changes. Keeps managers and supervisors informed in a brief, organized manner. Completes daily work tickets, customer requests, and inter-department requests. Communicates with customers in a friendly, professional, and patient manner. Sets up and maintains customers/sites. Fill out & submit forms for new customers. Request certificates of insurance and forward to proper contacts. Input and submission of weekly Time Cards/Payroll. Issues purchase orders as needed. Enters sold repair quotes, service calls into COINS. Service Agreements – Keep files updated and update PM books for dispatch. Qualifications To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required of a Service Coordinator in the Service Department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school diploma or general education degree (GED). Six months to 1 year related experience and/or training. An equivalent combination of education and experience. Proficient in Microsoft Office. Ability to type at least 40 words per minute. Language Skills Ability to read and write — basic literacy skills. Ability to effectively communicate with co-workers and customers. Ability to understand and translate correspondence from dictation. Mathematical Skills Ability to perform basic math operations using US dollars and cents. Ability to perform basic math operations using weight measurement, volume, and distance. Reasoning Ability Ability to apply common sense understanding to carry out detailed, written or oral instructions on their own. Ability to deal with problems involving a few concrete variables in standardized situations. Certificates, Licenses, and Registrations None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is required to sit, stand, walk, talk, hear and use hands to operate a computer keyboard and telephone. The employee frequently is required to reach with hands and arms, and stoop or kneel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities include the ability to see well up close and at a distance, the ability to distinguish colors, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of an Administrative Assistant. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in a typical office environment. The noise level in the work environment is typically moderate.

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