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Sea Logistics Customer Care Specialist

2 months ago

Jersey City, United States Kuehne & Nagel Logistics, Inc. Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jersey City site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.

Your Role

The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your Responsibilities

* Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction * Shipment Management Qualification and entry of Customer orders into Operational process * Complaint Management * Support Customer Development & Maintenance * Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer

experience * Profit Maximization - avoid additional costs & expenses due to internal service failure * Financial Excellence & Development * Quotation Management: Qualification of Customer inquiries, provide KN quotations and updates, set final selling price with

individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line

Empowerment) * Familiarization with KN Products & systems, i.e. Customer myKN, KN Login/ESP, CoreLOG * Customer onboarding: Inclusion and transfer of customer requirements into KN systems (Business & Customer profile) * Customer Data Management: Maintenance and integration of customer data in the KN Systems * Customer Relationship Management: Knowledge Exchange with Sales * Establishing and building Customer relationships (Sales support) * Reporting (refining and reviewing Customer requested reports generated from KN Systems) * Care & Follow up on first orders & document Customer Feedback * Actively participate in regular KN Team community based activities * Self-Development * Have fun & stay engaged

Your Skills and Experiences

* Bachelors/First University Degree preferred in Supply Chain Management * 2 years of customer service experience * 2 years of logistics experience * Sea Freight experience is preferred

Good Reasons to Join

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $X and $Y. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-