We have other current jobs related to this field that you can find below
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Customer Support Escalations Agent
6 days ago
Orlando, United States Acorn Stairlifts Full timeCustomer Support Escalations AgentPOSITION SUMMARY Assist clients in resolving escalated service or administrative requests. Gathers details and timelines of events from incidents and escalates to management. Act as the primary contact point for customers and dealers having questions or concerns with our product. ESSENTIAL FUNCTIONS Resolves complex issues...
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Customer Support Escalation Coordinator
6 days ago
Orlando, Florida, United States SquareTrade Full timeJob OverviewIn this dynamic role, the Customer Support Escalation Coordinator is tasked with providing essential support to the contact center and Claims Specialists who require assistance. This position demands strong leadership within a fast-paced environment, focusing on managing escalation calls, addressing inquiries from claims specialists, and...
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Customer Support Agent
6 days ago
Orlando, United States Acorn Stairlifts Full timeCustomer Support Agent - Orlando, FL***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.***POSITION SUMMARY Act as the primary point of contact for customers and dealers having questions or concerns with installation, service or of an administrative...
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Travel Customer Support Agent
7 days ago
Orlando, Florida, United States Recooty Full timeJob Overview: Travel Customer Support AgentDepartment: Customer RelationsReporting Line: Customer Support SupervisorAbout Us:At Recooty, we are looking for a Travel Customer Support Agent to enhance our vibrant team in the Customer Relations sector. If you are enthusiastic about delivering outstanding customer support and enjoy assisting travelers in...
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Customer Support Agent
3 weeks ago
Orlando, United States Abundance, Inc. Full timeJob DescriptionJob DescriptionOur Orlando-based team works closely with nationally recognized charities and NGOs to plan and administer aid with fundraising efforts in the local area. If you are looking for an opportunity to build professional skills while serving the community, our Nonprofit Customer Support Agent role is unmatched. By leaving a lasting...
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Customer Support Agent
1 month ago
Orlando, United States Abundance, Inc. Full timeJob DescriptionJob DescriptionOur Fairfield-based team works closely with nationally recognized charities and NGOs to plan and administer aid with fundraising efforts in the local area. If you are looking for an opportunity to build professional skills while serving the community, our Nonprofit Customer Support Agent role is unmatched. By leaving a lasting...
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Customer Support Agent
3 weeks ago
Orlando, United States Abundance, Inc. Full timeJob DescriptionJob DescriptionOur Fairfield-based team works closely with nationally recognized charities and NGOs to plan and administer aid with fundraising efforts in the local area. If you are looking for an opportunity to build professional skills while serving the community, our Nonprofit Customer Support Agent role is unmatched. By leaving a lasting...
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Customer Support Agent
2 weeks ago
Orlando, United States Abundance, Inc. Full time $950 - $1,350Job DescriptionJob DescriptionOur Orlando-based team works closely with nationally recognized charities and NGOs to plan and administer aid with fundraising efforts in the local area. If you are looking for an opportunity to build professional skills while serving the community, our Nonprofit Customer Support Agent role is unmatched. By leaving a lasting...
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Customer Support Agent
4 days ago
Orlando, United States Abundance, Inc. Full time $950 - $1,350Job DescriptionJob DescriptionOur Orlando-based team works closely with nationally recognized charities and NGOs to plan and administer aid with fundraising efforts in the local area. If you are looking for an opportunity to build professional skills while serving the community, our Nonprofit Customer Support Agent role is unmatched. By leaving a lasting...
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Customer Support Agent
2 weeks ago
Orlando, United States Aaron's Full timeH001 - Florida Corporate Hub, 3755 Park Central Blvd. N., POMPANO BEACH, Florida, United States of America Req #59233 Thursday, August 8, 2024 We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full...
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Key Customer Support Agent
10 hours ago
Orlando, United States Business Development Firm Full timeOur business quickly made a splash in our drive for pure success. We specialize in customer retention and customer acquisitions for our clientele. Within a short period of time, we were perceived as a premier promotional provider. Campaigns are focused on developing and executing unique, and personable advertising strategies designed to generate new...
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Customer Service Representative
6 days ago
Orlando, Florida, United States Steve Manzano - State Farm Agent Full timeJob OverviewAre you a friendly and customer-oriented individual? Do you thrive in engaging with clients? If so, a position with a State Farm independent contractor agent could be the perfect fit for you. State Farm agents specialize in marketing State Farm insurance and financial service offerings.Key ResponsibilitiesFluency in both English and Spanish is...
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Customer Support Specialist
21 hours ago
Orlando, Florida, United States Everise Full timePosition Overview:Deliver outstanding customer support with understanding, kindness, and patience as our clients navigate their insurance and healthcare requirements.Professionally manage a significant volume of incoming inquiries.Demonstrate the ability to utilize and operate multiple platforms concurrently.Exhibit reliability and adhere to all attendance...
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Customer Service Representative
3 months ago
Orlando, United States Tony Lopez - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
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Customer Service Representative
3 months ago
Orlando, United States Jose Rosario - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
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Customer Service Representative
3 months ago
Orlando, United States Steve Manzano - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performancePaid time off Position OverviewJoin our winning team and embark on a rewarding career in the insurance industry! As a Customer Service Representative at Steve Manzano State Farm Office, you will have the opportunity to establish meaningful customer relationships, provide...
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Customer Service Representative
1 week ago
Orlando, United States Steve Manzano - State Farm Agent Full time $36,000 - $75,000Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performancePaid time off Position OverviewJoin our winning team and embark on a rewarding career in the insurance industry! As a Customer Service Representative at Steve Manzano State Farm Office, you will have the opportunity to establish meaningful customer relationships, provide...
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Customer Service Representative
3 months ago
Orlando, United States Karen Blandon - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceFlexible scheduleFree food & snacksOpportunity for advancementPaid time offSigning bonusTraining & developmentPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor...
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Customer Relations Representative
1 month ago
Orlando, United States Karen Blandon - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryFree food & snacksFree uniformsPaid time offTraining & developmentDonation matchingFlexible scheduleOpportunity for advancementPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a...
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Customer Service Representative
3 weeks ago
Orlando, United States Jose Rosario - State Farm Agent Full timePosition Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships...
Customer Support Escalations Agent
1 month ago
Customer Support Escalations Agent POSITION SUMMARY Assist clients in resolving escalated service or administrative requests. Gathers details and timelines of events from incidents and escalates to management. Act as the primary contact point for customers and dealers having questions or concerns with our product. ESSENTIAL FUNCTIONS Resolves complex issues and performs advanced troubleshooting with clients that have reached an escalation point Actively involved in escalated accounts including: BBB, AG, Repeat Service Visits, and Property Damage Research, analyse, document and coordinates resolution with the appropriate personnel. Document client contact and outcome in client database. Provides back up / overflow assistance to clients calling into the Customer Support Queue. Complete Incident reports Respond to voicemail's and csspecialist email requests Assist management in conducting new hire training via observation and mentoring. Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Employee may perform other related duties as requested by management SKILLS Must have basic working knowledge of Microsoft Windows and have proficient typing skills. Should possess good reading skills and have a clear speaking voice; Capacity for listening, dealing with confrontation, and overcoming objections. Customer-centric mentality. Product knowledge and methodological troubleshooting. KEY PERFORMANCE INDICATORS Call QA Score average of 92% and higher for rolling 1 year Service aborts of 0% Phone fix percentage of 12% ATTRIBUTES Proper telephone etiquette, maintain a positive, empathetic and professional attitude towards customers at all times. Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Excellent verbal and written communication skills. Works with the team; contributes to positive team environment Approaches others in a tactful manner; Reacts well under pressure; Accepts and adapts to frequent change. Works with integrity and ethically; supports organization's culture, goals, and values. Adheres to work schedule. Ability to apply analytical thinking EDUCATION / EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience. PHYSICAL REQUIREMENTS Must occasionally lift and/or move up to 10 pounds. Regularly required to sit, talk, or listen; occasionally required to stand. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. NOTE: This job description is not intended to be all-inclusive.
