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Risk Operations Lead

2 months ago

Trenton, United States DraftKings Full time

We’re growing rapidly and are searching for a Fraud Lead to manage a small team of Fraud Associates who conduct investigations of escalated alerts and cases of potentially suspicious activity and potential fraud across DraftKings core verticals. In this role, you’ll help us create world-class experiences for our customers and make a real impact on our increasingly global business. You’ll ensure compliance with anti-money laundering regulations and best practices and work with our product and customer experience teams to drive Fraud-based team initiatives. What you’ll do as Fraud Lead

Mentor and develop associates regularly through continuous feedback, check-ins, and ongoing mentorship. Analyze fraud trends and make recommendations for future fraud prevention processes. Leverage various tools, systems, and reports to detect and uncover fraud trends. Review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained. Work closely with Fraud Support and Customer Experience to obtain requested player documents and resolve player restrictions. Identify new methods for fraud detection and prevention, working with product and engineering teams to implement recommendations. Ensure compliance with anti-money laundering, including Know Your Customer (KYC) and gaming regulations. Provide recommendations supported by data in implementing new fraud alerts and controls. Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed. What you’ll bring

3+ years of relevant experience in a Fraud or Risk Operations role. At least one year of management experience leading a team of employees. An investigative curiosity with strong critical thinking skills and the ability to communicate vision across the organization. A strong passion for leading and developing a team. Excellent verbal and written communication skills to operate across multiple departments with both internal and external stakeholders Basic SQL experience is required, Intermediate experience is preferred. Self-motivated, organized, and analytical thinker with a desire to thoroughly investigate potentially fraudulent customer behavior using critical data points. Competence with Zendesk & Microsoft Office product suite. Intermediate Excel skills are preferred but not required. A Bachelor's Degree in Criminal Justice or Sociology will be considered a plus.

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