Genetics Customer Service Specialist
3 months ago
****Job Title****
Customer Service Representative - Newborn Screening and Genomics Programs ****Location(s)****
Pittsburgh, US Remote - PAImagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.
Our dedicated team of about 14,000 employees worldwide, pioneers scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.
If you are seeking a meaningful, impactful, and stimulating career, look no further.
Our Genetics team is seeking a Customer Service Representative - Newborn Screening and Genomics Programs who will be responsible for effectively communicating and assisting in resolving client issues for our Newborn Screening and Genomics Programs including providing telephone and data entry support to external clients as required by PerkinElmer Genetics. This opportunity can be remote, on-site, or hybrid. We offer competitive benefits and compensation
**Duties and Responsibilities:**
+ Provide Level 1 telephone support to external clients as required. .
+ Provide highest levels of customer service to assure current client satisfaction; maintains sensitivity to all potential issues, communicates those issues to appropriate persons within the organization to effect rapid resolution.
+ Review laboratory reports.
+ Communicates non-critical findings to the submitters and/or designated health care professionals, adhering to specific contractual agreements including time sensitive requirements. Thoroughly documents communications and actions taken on these interactions.
+ Operates, maintains, and updates computer databases and statistical spreadsheets.
+ The candidate will be expected to work well in a collaborative team environment and to communicate effectively with others.
+ Other tasks as requested by the Supervisor of Client Services.**Basic Qualifications:**
+ High School Diploma AND
+ A minimum of one year of customer service experience**?Preferred Qualifications:**
+ Bachelors degree preferred
+ 3+ years of previous customer service experience
+ Previous experience in a health care setting
+ Knowledge and use of Microsoft office productsOffice environment: Employee may be required to work shifts other than daylight depending on the needs of the laboratory. Weekend rotation may be required. Travel is not required.
While performing the duties of this job, the employee is regularly required to sit, use a keyboard, type, and occasionally stand and move to other parts of the lab. Must be able to lift 25 pounds.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce. PerkinElmer enables scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food, and applied markets. We strategically partner with customers to enable earlier and more accurate insights supported by deep market knowledge and technical expertise. Our dedicated team of about 14,000 employees worldwide is passionate about helping customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally. The Company reported revenue of approximately $3.8 billion in 2020, serves customers in 190 countries, and is a component of the S&P 500 index. Additional information is available through 1-877-PKI-NYSE, or at
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