Customer Service Representative

4 weeks ago

Willowbrook, United States The University of Chicago Medicine Full time

Job Description:

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Customer Service Associate at our Burr Ridge Call Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

As a Customer Service, you must have superior customer service and communication skills. You must be detail-oriented and able to multitask in a fast-paced environment. Having outstanding phone etiquette skills is also vital to this role.

Essential Job Functions

  • Providing excellent customer service by resolving all customer questions/concerns
  • Serve as customer advocate; often being the first contact for callers into UCM
  • Work closely with management to resolve customer questions/concerns
  • Assisting customers in an inbound customer service contact center
  • The CSR recognizes emergency, life threatening, and high priority calls and situations, and responds rapidly according to prescribed procedures
  • Assist Lead in answering all emergency lines: e.g., Dr. Cart, Pediatric Trauma, Dr. Red and Stroke activations as well as Transplant offers
  • Maintain composure under stressful and/or emergency conditions
  • The CSR also provides paging services (overhead and beeper), and messaging functions
  • Answer calls and initiates radio paging and overhead-paging requests within prescribed performance intervals
  • Flexibility to move to a DR location in the event of downtime
  • Responsible for following prescribed notification procedures during staff shortages
  • Provide Emergency After Hours Answering Service coverage including taking accurate messages, following protocols designated by specialty, following up on messages with reminders and documenting messages verbatim and efficiently
  • Troubleshoot and resolve caller complaints
  • Demonstrate and maintain a thorough and complete working knowledge of appropriate business information management systems and ACD telephone system
  • Perform administrative tasks as assigned by the Call Center Supervisors
  • Communicate effectively with internal departments and external customers regarding member concerns and research and resolve issues as appropriate.
  • Identify trends/issues that emerge in calls/correspondence and inform Team Lead or Supervisor. Assist in the development and communication of resolutions to internal staff, as requested. Identify and recommend process improvements to support positive member experience
  • Provide customer service and troubleshooting assistance with MyChart patient application
  • Communicates well and utilizes excellent listening skills and telephone etiquette. Works cooperatively with others
  • Maintain good working relationships and open communication with internal and external customers
  • Attend department and other meetings as requested
  • Other projects and duties as assigned

Required Qualifications

  • High school diploma or equivalent certification
  • One year experience in a healthcare setting, including: a physician's office, health insurance/HMO, or other community agency
  • Two years of customer service experience, preference given to candidates with call center experience
  • Ability to multi-task and work efficiently in a fast-paced environment
  • Ability to problem-solve and be a team player
  • Interpersonal skills necessary to interact effectively with all department employees and all levels of hospital personnel and to communicate courteously with all types of callers
  • Is able to tactfully and effectively handle complaints when called upon
  • Comfort with Windows based computer applications.
  • Broad knowledge of medical terminology
  • Outstanding customer service, interpersonal skills

Preferred Qualifications

  • Two-year degree in health related or liberal arts field or communication field, including a course in medical terminology
  • A working knowledge of Microsoft Office, customer relationship management software
  • Call Center and Healthcare Experience, a plus
  • Working knowledge of Microsoft Office
  • Bilingual in Spanish

Position Details

  • Job Type/FTE: Full-Time 1.0 FTE
  • Shift: Evenings -11:00 a.m. -7:30 p.m. (Off Wednesday/Saturday)
  • Work Location: Burr Ridge
  • Unit/Department: 24/7 Call Center
  • CBA Code: Non-Union


Why Join Us:

Weve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment with patients and with each other. Were in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If youd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, were doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicines COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

  • Customer Service Representative

    3 hours ago

    Willowbrook, California, United States Baltic Roofing, Inc. Full time

    **Job Summary**Baltic Roofing, Inc. is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:*** Answer and respond to customer inquiries in a timely and...

  • Customer Service Representative

    1 day ago

    Willowbrook, California, United States Domino's Pizza LLC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a positive experience for our customers.Key...

  • Customer Service Representative

    10 hours ago

    Willowbrook, California, United States The University of Chicago Medicine Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service and support to patients, families, and healthcare professionals.Key ResponsibilitiesProvide Excellent...

  • Customer Service Representative

    3 days ago

    Willowbrook, California, United States The University of Chicago Medicine Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service and support to patients, families, and healthcare professionals.Key ResponsibilitiesProvide Excellent...

  • Customer Service Representative

    2 days ago

    Willowbrook, California, United States The University of Chicago Medicine Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service and support to patients, families, and healthcare providers.Key ResponsibilitiesProvide Excellent...

  • Senior Customer Service Representative

    1 week ago

    Willowbrook, California, United States The University of Chicago Medicine Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service to patients, physicians, and staff members.Key ResponsibilitiesAnswering Calls: Respond to...

  • Senior Customer Service Representative

    1 week ago

    Willowbrook, California, United States The University of Chicago Medicine Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service to patients, physicians, and staff members.Key ResponsibilitiesAnswering Calls: Respond to...

  • Customer Service Representative, Burr Ridge

    2 months ago

    Willowbrook, United States The University of Chicago Medicine Full time

    Job Description: Be a part of a world-class academic healthcare system at UChicago Medicine as a Customer Service Representative at our Burr Ridge Call Center. Please note this position will be located in Burr Ridge. In this role you will respond to calls and paging requests to support normal operations of the hospital system. Our call center team prides...

  • Customer Service Supervisor

    5 days ago

    Willowbrook, California, United States Accel Entertainment Gaming Full time

    About the RoleAccel Entertainment Gaming is seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our Service Solutions department, you will be responsible for leading a dynamic team of customer service representatives, ensuring seamless customer experiences, and driving business growth.Key...

  • Customer Service Team Lead

    5 days ago

    Willowbrook, California, United States Apptness Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Apptness. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, providing exceptional guest service, and leading a team of customer service representatives.Key Responsibilities:Oversee front desk operations to ensure...

  • Customer Service Team Lead

    2 weeks ago

    Willowbrook, California, United States Permaseal Full time

    POSITION OVERVIEW:The Customer Care Assistant Manager is essential in facilitating the operations of the customer support department while ensuring outstanding service delivery. This role involves aiding the Customer Care Manager in supervising daily activities, addressing customer inquiries, and leading a team of customer service representatives. The...

  • Customer Care Representative

    3 months ago

    Willowbrook, United States Baltic Roofing, Inc. Full time

    ** Customer Care Representative** * Administration * Willowbrook, United States ** Customer Care Representative** ** Job description** ****We create experience!**** **ABOUT BALTIC ROOFING:** Baltic Roofing is now 17 years old and rated one of the best roofing companies in the Chicagoland Area with reviews that speak for themselves! We are looking to add...

  • Patient Service Representative

    2 weeks ago

    Willowbrook, United States Orthodontic Experts Ltd Full time

    Job Type Full-timeDescriptionAbout us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area,...

  • Customer Service Operations Leader

    1 week ago

    Willowbrook, California, United States Accel Entertainment Gaming Full time

    About the Position ABOUT ACCEL ENTERTAINMENT: Accel Entertainment stands as a leader in the gaming industry, specializing in the operation of gaming terminals. We are dedicated to enhancing the gaming experience across various venues, including bars, restaurants, and convenience stores. Our commitment to exceptional customer service and compliance ensures...

  • Customer Service Operations Leader

    2 weeks ago

    Willowbrook, California, United States Accel Entertainment Gaming Full time

    About the Position ABOUT ACCEL ENTERTAINMENT: Become part of the dynamic world of Accel Entertainment, the leading Gaming Terminal Operator in the nation, dedicated to transforming the gaming landscape. We are the driving force behind a variety of gaming machines, redemption terminals, and amusement devices that enhance the experience in various venues such...

  • Donation Attendant

    5 days ago

    Willowbrook, California, United States Goodwill Industries Full time

    About Our TeamAt Goodwill Industries, we're a people-driven organization with a mission to empower individuals and communities through education, training, and employment. As a team member, you'll be part of a dynamic and supportive environment that fosters growth, learning, and collaboration.Job SummaryWe're seeking talented individuals to join our team as...

  • Patient Service Representative

    1 week ago

    Willowbrook, United States Orthodontic Experts Ltd Full time

    Job Type Full-time Description About us: Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area,...

  • Patient Service Representative

    3 days ago

    Willowbrook, United States Orthodontic Experts Ltd Full time

    Job Type Full-time Description About us: Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area,...

  • Customer Service Representative/Inside Sales Representative, Level 1

    2 months ago

    Willowbrook, United States Daikin Full time

    Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Rep position for our branch operations group located at our Burr Ridge, IL branch. The CSR/Inside Sales Rep sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or...

  • Customer Service Representative

    2 weeks ago

    Willowbrook, United States University of Chicago Medical Center Full time

    Job Description Be a part of a world-class academic healthcare system, UChicago Medicine, as a Customer Service Associate at our Burr Ridge Call Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. As a Customer Service, you must have superior customer service and communication skills. You must be...