Patient Access Representative
3 weeks ago
Patient Access Representative Hiring for 3 Patient Access Rep roles for a call center within a hospital in Boston. Pay rate: $23/hr MUST have medical office experience, call center strongly preferred but will consider those who have done a lot of phone work in their medical office role M-F 8AM-5PM Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients’ demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker’s compensation and auto liability. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures. Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures. Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers. Addresses scheduling problems and concerns with manager to resolve issues. Records and forwards accurate messages to providers and staff. Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner. Required Qualifications: High School diploma or GED required. Associate’s degree preferred. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Call Center and/or telephone customer service experience Strong typing skills 40+wpm. Knowledge of medical terminology Bilingual written and verbal communication skills Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
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Patient Access Representative
3 months ago
Boston, United States East Boston Neighborhood Health Center Full time $18 - $22Patient Access Representative Full time, Benefit eligible Monday-Friday 8am-5pm and could include evening, weekend or holiday rotations Bilingual (English/Spanish)The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all...
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Patient Access Representative
4 weeks ago
Boston, United States Disability Solutions Full timeDescription:POSITION DESCRIPTION POSITION: Patient Access Representative DEPARTMENT: Patient Financial Services LOCATION: 1575 Blue Hill Avenue, Mattapan, MA 02126 REPORTS TO: Manager of Patient Financial Services TYPE: Full -Time: Experienced SALARY: Open Summary: The Patient Access Representative (PAR) is the first person with whom a patient or family...
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Patient Access Representative
2 months ago
Boston, Massachusetts, United States East Boston Neighborhood Health Center Full timeThank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health CenterEverywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local...
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Patient Access Representative
3 weeks ago
Boston, United States Boston Medical Center Full timePosition: Emergency Department Patient Access Representative Department: Patient Access Services Schedule: Full Time, Night Shift 11:00pm -7:30am M-F Union It is important to note: Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues. Team Members rotate patient registration assignments into clinical...
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Patient Access Representative
4 weeks ago
Boston, United States Boston Medical Center Full timePosition: Emergency Department Patient Access Representative Department: Patient Access Services Schedule: Full Time, Night Shift 11:00pm -7:30am M-F Union It is important to note: Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues. Team Members rotate patient registration assignments into...
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Patient Access Representative
3 weeks ago
Boston, United States East Boston Neighborhood Health Center Full timeThank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local...
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Patient Access Representative
3 weeks ago
Boston, United States Penn Foster Inc Full timeCare. No matter what: PPLM has been a leader in promoting sexual health for more than 90 years. We believe that all people deserve the information and expert services to make informed, personal decisions that affect their health, their lives and their futures. We are the state’s leading provider of sexual and reproductive health services. We educate...
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Patient Access Representative
4 weeks ago
South Boston, United States Complete Staffing Inc Full timePatient Access Representative Hiring for 3 Patient Access Rep roles for a call center within a hospital in Boston. Pay rate: $23/hr MUST have medical office experience, call center strongly preferred but will consider those who have done a lot of phone work in their medical office role M-F 8AM-5PM Essential Responsibilities: Answers, screens and processes a...
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Per Diem Patient Access Representative
3 months ago
Boston, United States Harbor Health Services Full timeHarbor Health is always seeking Patient Access Representatives to join our per diem pools at our community health center locations including Boston, Plymouth, Harwich, Hyannis. Hours include day, some evenings until 8:00 PM and Saturday 8:00 AM to Noon. The Patient Access Representative greets and assists patients entering the Health Center by:...
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Patient Access Representative
3 months ago
Boston, United States Joslin Diabetes Center Full timeOverview: The Patient Access Representative performs functions that enhance patient access and increase revenue to the clinic. Advises patients regarding insurance coverage and financial obligations, completes registration and scheduling of patients in the automated registration/scheduling system, and collects payments. Hours are Monday-Friday, 9:30am -...
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Patient Access Specialist
7 days ago
Boston, Massachusetts, United States East Boston Neighborhood Health Center Full timePatient Access Specialist (Overnight Shift)Position OverviewFull-time, Benefit EligibleMon-Fri, 12 am-8 amThis role includes differentials for overnight shifts.As a key customer service representative, you will serve as a vital link for all patients seeking assistance at our health center. As a member of the Patient Access Team, your role will involve...
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Patient Access Coordinator
3 months ago
Boston, United States East Boston Neighborhood Health Center Full time $19 - $24Patient Access Coordinator Full time, Benefit Eligible Monday-Friday 8am-5pm and includes evening, weekend & holiday rotationsBilingual (English/spanish)Vision departmentThe Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices. The Patient Access Coordinator knows and understands...
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Patient Experience Representative/Patient Access
2 weeks ago
Boston, United States Boston Children's Hospital Full timeSchedule: 40 hours per week, Monday - Friday; shift hours may vary between 7:00a - 7:00p. 100% onsite.Sign-on Bonus of $2,000 for full time (taxes/terms apply).New to healthcare and not sure where to start, or maybe you have been in healthcare and want to learn more about different specialties? The Float Pool is a great way for you to learn about different...
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Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access Representative Department: Patient Access Services Schedule: Full Time - (M-F 3p-11:30p) POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients...
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Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access Representative Department: Patient Access Services Schedule: Full Time - (M-F 3p-11:30p) POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients...
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Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access RepresentativeDepartment: Patient Access ServicesSchedule: Full Time - (M-F 3p-11:30p)POSITION SUMMARY:The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving...
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Patient Access Lead
2 months ago
Boston, United States Shriners Children's Full timeCompany Overview: Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We are a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global...
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Patient Access Coordinator
3 months ago
Boston, United States East Boston Neighborhood Health Center Part time $19 - $24Patient Access Coordinator part time, non benefit eligible Bilingual Required: English/SpanishSchedule: Sat/Sun 12:00 am - 5:00 amEligible for differentials!As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and...
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Patient Access Coordinator
3 months ago
Boston, United States East Boston Neighborhood Health Center Full timePatient Access Coordinator (Overnight role)Patient Access Coordinator East Boston, MAFull-time, benefit eligibleMon-Fri, 12 am-8 amYou are eligible to receive differentials for this overnight shift!As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team, you will be expected to...
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Patient Access Rep Surgical Day
3 weeks ago
Boston, United States Boston Medical Center Full timePosition: Patient Access Representative Department: Day Surgery Schedule: Full Time, (40 hours, M-Th 5:30a-2:00pm F 6a-2:30p) U POSITION SUMMARY: Ensures that the surgical and procedural patient registration and billing information is complete and accurate. Provides support as needed to all clinical staff. Must be able to function in central treatment area...
