Patient Access Coordinator

3 weeks ago


Boston, United States East Boston Neighborhood Health Center Full time
Patient Access Coordinator (Overnight role)

Patient Access Coordinator
East Boston, MA
Full-time, benefit eligible
Mon-Fri, 12 am-8 am
You are eligible to receive differentials for this overnight shift

As a customer service expert, you are a liaison for all patients seeking services at EBNHC.  As a member of the Patient Access Team, you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information to provide a superior customer experience.  The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Bilingual English/Spanish Required

Essential Duties and Responsibilities:
  • Check-out appointments and create follow-up visits or recalls.
  • Book, cancel and/or reschedule appointments as needed for patients walking in.
  • Answer Phones.
  • Document clear and concise telephone encounters or RX refill requests and route them appropriately.
  • Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements:
  • HS Diploma/GED.
  • Minimum of 1 year of customer service and/or administrative experience.
  • Excellent written and verbal communication, judgment, and problem-solving skills.
  • Bilingual fluency in Spanish/English is required.
  • Knowledge of medical terminology and experience working with electronic medical record technology is a plus.
  • Proficient in Microsoft Office Suite.

Benefits:
  • Medical, Dental, and  Vision Coverage
  • Life and Disability Insurance
  • 401(K) Retirement Plan
  • Tuition Reimbursement
  • Flexible Spending and Transportation Accounts
  • Paid Holidays, Vacations, Sick, and  Personal Time
  • Generous Staff Development Benefit
  • Excellent Malpractice Coverage
  • Pet Insurance
  • Free Parking and much more

EBNHC opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

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