Guest Service Representative

2 months ago

Rockwall, United States Nothing Bundt Cakes Full time

Are you looking for a full or part-time job that has flexible scheduling, career growth, and great discounts on cake?
At Nothing Bundt Cakes (NbC) in Rockwall, we believe in creating a warm, welcoming environment for our guests and teammates, offering creative solutions for unique celebratory occasions, and, of course, selling our delicious cakes. Here we are part of a Bundt Family and encourage personal and financial growth within our bakery and brand.

The Guest Service Representative is the first point of brand contact in our bakery and serves an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart
    • Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
    • Keeps the good of the team or guest ahead of personal interests or gain.
    • Displays humility and empathy in interactions with others.
  • Spirit of a Champion
    • Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
    • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections
    • Projects warmth, enthusiasm, and optimism that attracts others.
    • Builds positive, productive relationships with all team members.
    • Listens actively and communicates openly, clearly, and respectfully.
Knowledge, Skills, and Abilities:
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized, and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications, and Work Experience Requirements:
  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.


Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Compensation: $9.00 - $14.00 per hour

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family

Click to learn more about Nothing Bundt Cakes®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

  • Guest Services Representative

    7 days ago

    Rockwall, Texas, United States Applebee's Full time

    About the Role:We are seeking a friendly and welcoming Host to join our team at Applebee's. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience.Responsibilities:Greets arriving and departing guests in a friendly and welcoming mannerSeats and assists guests in a timely and efficient mannerManages the...

  • Customer Service Representative

    5 days ago

    Rockwall, Texas, United States TravelCenters of America Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Quick Service Restaurant. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and contributing to the success of our...

  • Customer Service Representative

    3 days ago

    Rockwall, Texas, United States TravelCenters of America Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Quick Service Restaurant. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and contributing to the success of our...

  • Customer Service Representative

    4 days ago

    Rockwall, Texas, United States TravelCenters of America Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Quick Service Restaurant. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and contributing to the success of our...

  • Customer Service Representative

    11 hours ago

    Rockwall, Texas, United States Peachtree Hospitality Management Full time

    Job Summary:Peachtree Hospitality Management is seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing top-notch service to our valued guests.Key Responsibilities:Manage guest...

  • Customer Service Representative

    2 weeks ago

    Rockwall, Texas, United States Hugeback Kennels Daycare And Spa LL Full time

    Job Summary:The Hugeback Kennels Daycare And Spa LL Receptionist is the first point of contact for clients and employees, creating a welcoming environment for the company, its clients, and guests. This role provides new clients with an overview of our services, costs, and availability, fostering ongoing relationships by ensuring each client's experience is...

  • Customer Service Representative

    1 week ago

    Rockwall, Texas, United States Hugeback Kennels Daycare And Spa LL Full time

    Job Summary:The Hugeback Kennels Daycare And Spa LL Receptionist is the first point of contact for clients and employees, creating a welcoming environment for the company, its clients, and guests. This role provides new clients with an overview of our services, costs, and availability, and is the primary contact for client interactions, fostering ongoing...

  • Customer Service Representative

    4 days ago

    Rockwall, Texas, United States TravelCenters of America Full time

    Job SummaryTravelCenters of America is seeking a skilled Cashier to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.Key Responsibilities:Process transactions efficiently and accurately on a point-of-sale (POS) registerMaintain a...

  • Customer Service Representative

    1 week ago

    Rockwall, Texas, United States Hugeback Kennels Daycare And Spa LL Full time

    Job Summary:The Hugeback Kennels Daycare And Spa LL Office Receptionist is the first point of contact for clients and employees. This role is responsible for creating a welcoming environment for the company, its clients, and guests. The Receptionist will provide new clients with an overview of our services, costs, and availability.Key...

  • Quick Lube Service Advisor

    3 weeks ago

    Rockwall, United States Sun Auto Tire & Service Full time

    OverviewAre you passionate about cars and customer service? Join our team as a Quick Lube Service Advisor at Driver's Edge Auto Repair . We are seeking a friendly and enthusiastic individual to assist customers with their vehicle maintenance needs. Apply Now!The Quick Lube Service Advisor (QLSA) is responsible for creating lasting impressions and retaining...

  • Customer Service Representative

    4 days ago

    Rockwall, Texas, United States Hugeback Kennels Daycare And Spa LL Full time

    Job Summary: We are seeking a highly skilled and customer-focused Receptionist to join our team at Hugeback Kennels Daycare And Spa LL. As the first point of contact for clients and employees, you will create a welcoming environment and provide exceptional service to our clients.Key Responsibilities:Creates a welcoming environment by greeting guests,...

  • Customer Service Representative

    3 days ago

    Rockwall, Texas, United States RELIANCE WORLDWIDE Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reliance Worldwide. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...

  • Service Operations Representative

    2 weeks ago

    Rockwall, Texas, United States Addison Group Full time

    Job Title: Customer Service Representative Location: Rockwall, Texas Industry: Customer Service / Industrial Manufacturing Compensation: $21 per hour Position Overview: Addison Group is seeking a dedicated Customer Service Representative to join our team. This position focuses on addressing customer queries and maintaining accurate system records related to...

  • Patient Service Representative

    3 weeks ago

    Rockwall, United States Envision Radiology Full time

    Envision Imaging of Rockwall is adding a Full Time Patient Service Representative to our team!Monday - Friday 8:00AM - 4:30PM | Position Pay Range $16.00 - $19.30This center is slated to open November 2024Summary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses...

  • Service Advisor/ Quick Lube

    4 weeks ago

    Rockwall, United States Sun Auto Tire & Service Full time

    OverviewAre you passionate about cars and customer service? Join our team as a Quick Lube Service Advisor at Driver's Edge Auto Repair . We are seeking a friendly and enthusiastic individual to assist customers with their vehicle maintenance needs. Apply Now!The Quick Lube Service Advisor (QLSA) is responsible for creating lasting impressions and retaining...

  • Quick Lube Service Advisor

    3 weeks ago

    Rockwall, United States Sun Auto Tire & Service Full time

    OverviewAre you passionate about cars and customer service? Join our team as a Quick Lube Service Advisor at Driver's Edge Auto Repair . We are seeking a friendly and enthusiastic individual to assist customers with their vehicle maintenance needs. Apply Now!The Quick Lube Service Advisor (QLSA) is responsible for creating lasting impressions and retaining...

  • Customer Service Representative

    1 week ago

    Rockwall, Texas, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing orders, and maintaining a clean and organized work environment.Key Responsibilities:Customer...

  • Customer Service Representative

    3 days ago

    Rockwall, Texas, United States TravelCenters of America Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at TravelCenters of America. As a key member of our store team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for every traveler who visits our travel centers.Key...

  • Patient Service Representative

    3 weeks ago

    Rockwall, United States Envision Radiology Full time

    Envision Imaging of Rockwall is adding a Full Time Patient Service Representative to our team! Monday - Friday 8:00AM - 4:30PM | Position Pay Range $16.00 - $19.30 This center is slated to open November 2024 Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses...

  • Customer Service Representative

    3 hours ago

    Rockwall, Texas, United States Domino's Pizza LLC Full time

    Job Summary:Domino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Take phone orders in a friendly and professional...