Client Service Representative

4 weeks ago


Aurora, United States VCA Animal Hospitals Full time

VCA Aurora Animal Hospital is seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. This is a full-time position. Schedule includes all shifts including weekends, and holidays. VCA Aurora is a busy, 24/7/365 specialty, emergency, and general practice animal hospital located on the far west side of Aurora. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: checking clients in and out and answering telephones. Scheduling and confirming appointments. Heavy call volume and client contact. Presenting and explaining fees, including processing payments. Assisting clients with emergencies and euthanasias. Answering questions regarding our specialty and emergency services. Managing medical records. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. VCA offers numerous benefits including: Compensation: starting wage $18 per hr. Financial growth opportunities available. Starting range is determined by skill set and years of experience in the field. Access to the people and financial resources of a large veterinary community. Leadership opportunities. Career development programs. Opportunities to give back through strong Shelter partnerships and VCA Charities. Free wellness subscriptions (Head Space and Lyra Health). Referral bonuses. Competitive wage. Medical, dental & vision insurance. Life, long and short term disability insurance (company-paid). Paid parental leave. Paid vacation and sick time. 401(k) with company match. Pet care discounts (40-100%). On-Site Social Worker: The presence of an on-site social worker is a remarkable resource for our associates. Health and Well-being: Prioritizing the health and well-being of our team is a leadership priority that ensures a positive workplace culture. A healthy and supported team is better equipped to provide the best care to patients and clients. Location: 2600 W. Galena Blvd., Aurora, IL 60506 If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr



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