Care Access Specialist- Patient Access Center
4 weeks ago
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Care Access Specialist team serves as the information center and first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.
Responsibilities:
1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations. Meets call quality standards
2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
3. Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
4. Manages incoming and outgoing referrals for multiple clinics. Follows referral management policies and procedures.
5. Answers telephones, directs calls, takes and delivers messages in Epic.
6. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
7. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
8. Effectively precepts new co-workers as assigned.
9. Message and respond to patient messages in the two-way texting platform
10. Answers clinic and provider in-basket messages
11. Work clinic cancellation, no show, recall worklists
12. Other admin work as needed
Other Information
Other information:
Education Requirements:
•High School Diploma or GED
Licensure/Certification Requirements:
Professional Experience Requirements:
•Three (3) years of customer service and/or clerical experience required.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Patient Access Center - CASI
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.20 - $25.86 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
-
Care Access Representative
2 months ago
Morrisville, United States UNC Health Full timeBecome part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. This position is eligible to work Hybrid from the following states: Arizona, Florida, Georgia, Indiana, Iowa, Kentucky, Maryland, Michigan, Mississippi, North Carolina, Ohio, Pennsylvania,...
-
Care Access Representative
2 weeks ago
Morrisville, United States UNC Health Full timeBecome part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. This position is eligible to work remotely from the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan,...
-
Care Access Representative
4 weeks ago
Morrisville, North Carolina, United States UNC Health Care Full timeJob SummaryThe Care Access Representative serves as the first point of contact for patients, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel.Responsibilities:Ensures excellent customer service by consistently...
-
Care Access Coordinator
3 weeks ago
Morrisville, North Carolina, United States UNC Health Care Full timeJob SummaryThe Care Access Representative plays a vital role in ensuring seamless patient experiences. This position is responsible for scheduling outpatient appointments, entering patient information, and coordinating communication between business units.Key Responsibilities:Provide exceptional customer service by consistently demonstrating a caring,...
-
Business Systems Analyst
3 weeks ago
Morrisville, North Carolina, United States UNC Health Care Full timeAbout the Role:Serves in a cross-functional position that supports the design, build, and maintenance of scheduling patterns and templates in Epic for all clinics and ancillaries across the healthcare system.This role collaborates with key members of operations and management to develop visit type creation that aligns with scheduling components such as...
-
Business Applications Analyst- Care Access
1 month ago
Morrisville, United States UNC Health Care Full timeDescription Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Position Description: Serves in a cross-functional role that aids in the design, build, and maintenance of scheduling patterns and templates in Epic for all clinics and ancillaries...
-
Patient Access Coordinator
3 weeks ago
Morrisville, North Carolina, United States UNC Health Full timeJob SummaryThe Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.Key...
-
Care Access Representative
4 weeks ago
Morrisville, North Carolina, United States UNC Health Full timeJob Summary:The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business...
-
Care Access Representative
1 month ago
Morrisville, United States UNC Health Care Full timeJob Description Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. This position is eligible to work remotely from the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky,...
-
Care Access Representative
4 weeks ago
Morrisville, United States UNC Health Full timeBecome part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.Summary:The Care Access Representative serves as the first point ofcontact for the patient community, staff, and physicians. This role assists inthe patient registration process by scheduling outpatient...
-
Care Access Representative
4 weeks ago
Morrisville, United States UNC Health Full timeBecome part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling...
-
Patient Care Coordinator
4 days ago
Morrisville, United States TEKsystems Full timeJob DescriptionJob DescriptionDescription:Patient Care Coordinator will be regionally aligned and serve as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactionsServe as an advocate to patients regarding program enrollment, reimbursement process, affordability...
-
Patient Coordinator
3 weeks ago
Morrisville, United States Avance Care Full timeOverview:Who are we?Avance Care is in the business of improving the standard of healthcare. By offering specialized, accessible, cost-effective healthcare services, we keep our patients at the center!Why us?Enjoy the perks of a provider-owned practice with the support of a large healthcare management company.We offer a comprehensive benefits package...
-
Care Access Representative
1 month ago
Morrisville, United States UNC Health Full timeBecome part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. This position is eligible to work remotely from the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan,...
-
Computed Tomography Technologist
3 weeks ago
Morrisville, United States Aureus Group Full timeJob Summary:Aureus Medical Group is seeking a skilled Computed Tomography Technologist to join our team at a 25-bed critical access facility. As a CT Technologist, you will be responsible for performing high-quality imaging procedures using our state-of-the-art C-arm and portable CT scanners.Key Responsibilities:Operate CT scanners to produce high-quality...
-
Patient Service Specialist
3 months ago
Morrisville, United States NovaCare Rehabilitation Full timeOverview: When patients enter our center in Yardley, PA we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...
-
Patient Care Coordinator
6 days ago
Morrisville, United States TEKsystems Full timeJob DescriptionJob DescriptionTraining ONSITE- Then FULLY remoteContract to Hire Opportunity Description:Patient Care Coordinator will be regionally aligned and serve as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactionsServe as an advocate to patients...
-
RN Care Manager
2 weeks ago
Morrisville, United States UNC Health Care Full timeDescription UNC Health Alliance is UNC Health’s statewide clinically integrated network and population health services organization. The mission of this team is to transform healthcare delivery on behalf of more than 7,200 providers by offering patient-centered solutions to populations covered under alternative payment models. Joining this team means you...
-
Clinical Care Transition Specialist
1 month ago
Morrisville, United States Option Care Health Full timeJob Title: Clinical Care Transition SpecialistAt Option Care Health, we are committed to providing extraordinary care that changes lives. As a Clinical Care Transition Specialist, you will play a critical role in ensuring seamless transitions for patients from hospital to home or alternate treatment sites.Key Responsibilities:Proactively maintain and grow...
-
Physical Therapist Assistant
4 weeks ago
Morrisville, Pennsylvania, United States Select Medical Full timeJob SummaryWe are seeking a highly skilled Physical Therapist Assistant to join our team at NovaCare Rehabilitation. As a PTA, you will work under the direction of a licensed physical therapist to provide top-notch patient care to patients of all ages and abilities.ResponsibilitiesImplement high-quality physical therapy services for patients, caregivers, and...