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Team Leader

3 months ago

Cleveland, United States Cleveland Clinic Full time

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Our Inpatient Phlebotomy department is looking for a team leader. As an organization, we are committed to the communities we serve, and we challenge ourselves to get better each year. In everything we do, we try to touch more lives, relieve suffering and provide every patient with the best care and experience. We need a leader that will be flexible and have the ability to change their plans to match the reality of the situation so we can maintain productivity. Your duties will include but are not limited to: Providing guidance and technical oversight of pre-analytic services. Interacting with Department Supervision and site leadership to maintain staffing, service levels, quality and performance. Implementing and following safety procedures and regulations. Complying with department and institute financial targets.Our ideal future caregiver is someone who: Has strong leadership skills. Has excellent communication skills and conflict management. Is approachable. Quickly learns and is a great decision maker.This position requires you to jump in and help wherever it is needed on our team. By taking this role, you will build your knowledge and improve your skills with guidance from experts who have a passion for compassionate care giving.At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. This is an evening shift position and requires working every third weekend.Evening shift is 3pm-11:30pmWeekend shift is 5am-12noonResponsibilities:Leads local work group in daily operations including staffing, service levels, quality and safety.Facilitates team meetings.Ensures proper staffing and workload levels.Participates in hiring process as well as input on employee performance, including corrective actions and vestigates and resolves routine operational problems and patient issues.Escalates complex problems to Supervisor/Manager.Drives local root cause analysis and implementation of improvements and counter measures.Leads departmental municates to all levels as needed.Provides response to local quality concerns and informs critical issues to senior management.Drives front line employee engagement and recognition.Facilitates development for lead techs.Leads and provides Talent Management for team leaders.Oversees onboarding and training of all employees.Orders and maintains adequate supplies.Other duties as assigned.Education:Associate's Degree.Bachelor's Degree in Business Administration, Healthcare Administration or related field preferred.High School diploma/GED and five years of experience may substitute for the degree requirement.Bachelor's degree and one year of experience may substitute for the experience requirement.Certifications:None required.Work Experience:Three years phlebotomy experience.Leadership experience is strongly preferred.Physical Requirements: Ability to perform work in a stationary position for extended periodsAbility to operate a computer and other office equipmentAbility to communicate and exchange accurate informationAbility to travel throughout the hospital system and, in some locations, off-site.Personal Protective Equipment:Follows Standard Precautions using personal protective equipment as required for procedures.Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.