Customer Service Team Leader

1 week ago


Cleveland, Ohio, United States Senior Transportation C Full time
Position Overview

Senior Transportation Connection is seeking a dedicated and experienced Customer Service Team Leader to enhance our commitment to serving the senior and disabled community. This role is crucial in ensuring that our customer service representatives provide exceptional support to our clients in Cuyahoga County.

The Team Leader will be tasked with managing a skilled group of customer service agents, ensuring they deliver outstanding service while addressing the unique needs of our clientele. This position also involves maintaining positive relationships with vendors, which is essential for the smooth operation of our services.

Key responsibilities include:

  • Overseeing daily operations of the customer service team.
  • Providing training and support to team members.
  • Monitoring performance metrics to ensure high-quality service delivery.
  • Facilitating effective communication within the team and with external partners.

The ideal candidate will possess a degree in business management or a related field, along with a minimum of three years of supervisory experience in a customer service environment. Experience in a call center setting is highly advantageous.

If you are passionate about making a difference in the lives of others and have the qualifications we seek, we encourage you to consider this opportunity. We offer a comprehensive benefits package and a supportive work environment.

We are proud to be an Equal Opportunity Employer.


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