Pet Club Operations Manager

4 weeks ago


New York, New York, United States PUPS Pet Club Full time

Pet Club Operations Manager

The General Manager of a PUPS Pet Club will drive revenues and profits by leading a team that provides appealing and high-quality pet care services as well as exploring opportunities to add value to the business.

The individual encourages team building, recognition and accomplishes company goals by utilizing entrepreneurial skills - accepting ownership for store performance, team, and member satisfaction.

Key Responsibilities:

  • Human Resources Management - Responsible for managing team, training, coaching, scheduling, and ensuring the integrity of the PUPS corporate culture.
  • Financial Responsibility - Maintain supply cost controls. Meet store financial objectives. Control costs without compromising quality.
  • Pet Health & Safety - Ensuring humane treatment of all animals for all service offerings.
  • Member Communication & Outreach - Be a brand champion. Know members on a personal level. Encourage feedback and reviews. Build relationships.

Requirements:

  • Excellent interpersonal, team building, and customer service skills.
  • Excellent organizational skills and attention to detail. Budget management preferred.
  • Ability to manage employees, prioritize tasks and to delegate them when appropriate.

Education and Experience:

  • High school diploma or equivalent.
  • Prior management experience of employees.
  • Excellent problem-solving, organizational, and time management skills.

Affirmative Action/EEO statement

PUPS Pet Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We believe that a diverse team is a better team. The perspectives and experiences that people from different backgrounds bring to the company drive better decisions and improved results. PUPS Pet Club is committed to a culture of inclusion and believes that diversity drives the best results.



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