Administrative Coordinator, Outsourced IT Services

2 weeks ago

Iselin, United States EisnerAmper Full time
Job Description

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals.

EisnerAmper is looking for an IT Service Administrative Coordinator to join our team located in Iselin, NJ. This is an excellent opportunity for an individual who possesses exceptional organizational skills, thrives in a dynamic work setting, and demonstrates strong follow-up skills.

What it Means to Work for EisnerAmper:

  • You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry

  • You will have the flexibility to manage your days in support of our commitment to work/life balance

  • You will join a culture that has received multiple top "Places to Work" awards

    • We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions

    • We understand that embracing our differences is what unites us as a team and strengthens our foundation

    • Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work

    • Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, & Inclusion (DE&I) efforts

What Work You Will be Responsible For:

  • Handle incoming calls and direct them to the appropriate departments.

  • Monitor and manage the ticket system, collaborating with the technical team to ensure timely client response times.

  • Dispatch and manage appointment scheduling and follow up with clients and/or IT vendors.

  • Work with the billing team to track and document client agreements and licenses.

  • Assist the internal sales support team as needed.

  • Collaborate with the accounts payable team to provide a breakdown of clients.

  • Follow-up on vendor quotes and back-ordered items with the purchasing team.

Basic Qualifications:

  • 2+ years of proven customer service experience

  • High school diploma or equivalent

  • Minimum 2 days in office attendance required

Preferred/Desired Qualifications:

  • Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams, and other computer applications).

  • Experience with MSP (Managed Service Provider) is a plus.

  • Ability to work collaboratively in a team environment and demonstrates willingness to assist others.

We strongly believe in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, EisnerAmper is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or protected veteran status, citizenship, or other protected characteristics under federal, state, or local law.

About our Outsourced Services Team:

The EisnerAmper Outsourcing group brings our team's specialized knowledge of accounting directly into the offices of a wide range of partners. When we work with a client, we become part of their business, and we don't take that lightly. Armed with cutting-edge industry technology and outsourcing practices, we're given the tools to both provide best-in-class service and constantly grow as professionals.

Through our team-based culture of creativity and collaboration across all levels, we hold each other accountable to always look for new innovative ways to grow as a group, better serve our clients, and advance in our careers.

Because we are a rapidly growing group, EisnerAmper Outsourcing employees have the opportunity to make a lasting impact on the business and its direction. Everyone has a voice to bring new ideas to the table, which are backed by the confidence, expertise, and global reach of the larger firm.

About EisnerAmper:

EisnerAmper is one of the largest accounting, tax, and business advisory firms, with approximately 450 partners and 4,500 employees across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow.

Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients.

Should you need any accommodations to complete this application please email: talentacquisition@eisneramper.com

Preferred Location: Iselin

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