Customer Service and Administrative Associate with Warehouse Support

3 weeks ago

Middle Twp, United States Fishermen's Source Full time

Customer Service and Administrative Associate with Warehouse Support Job ID: 89351 Job Type: Full Time Category: Call Center Educations: Posted: 2024-08-19 Location: Ocean, NJ | United States Job Views: 7 USD Negotiable Job Description: Job information Job Description: Job information Customer Service and Administrative Associate with Warehouse Support from the Company Fishermen's Source , this latest Customer Service and Administrative Associate with Warehouse Support job vacancy is located in the city Ocean, NJ located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Call Center field have been opened and published up to the specified time. Job Responsibility: Description: Fishermen's Source - E-Commerce Fishing Tackle online and in-store retailer that sells premium saltwater and freshwater fishing gear, while striving to exceed our customers' expectations of quality and prompt service. Position Overview: We seek a dedicated and enthusiastic individual to join our small team as a Customer Service and Administrative Associate for our e-commerce fishing tackle business. The ideal candidate will possess excellent communication skills, a passion for fishing, and a commitment to providing exceptional customer service. As a Customer Service Representative, you will assist customers with inquiries, resolve issues, and ensure a positive shopping experience. Customer Service: Respond to customer inquiries via phone, email, and Zendesk promptly and professionally. Assist customers with product selection, sizing, and compatibility questions. Process orders, returns, and exchanges efficiently and accurately. Resolve customer complaints and issues promptly and effectively, striving for first-call resolution whenever possible. Provide product recommendations and advice based on customer needs and preferences. Maintain a comprehensive understanding of our product offerings, including fishing tackle, gear, and accessories. Collaborate with other departments, such as sales and shipping, to ensure seamless order fulfillment and delivery. Monitor customer feedback and identify opportunities for improvement in products or services. Coordinate with UPS on lost package claims. Administrative: Manage the creation and updates of FS Standard Operating Procedures manual. Schedule and organize various activities, including staff meetings, workshops, seminars, and FS events. Assist with light bookkeeping duties, including entering invoices and purchase orders, setting up new vendors, and communicating with vendors about issues and setup. Manage the calendars for management and balance competing priorities. Manage the human resource functions, collaborate with the Operations Manager and the Human Resource team. Warehouse: Cycle Counting consistently Train on Skuvault software Unloading and organizing inbound packages to ensure accurate and timely receipt of merchandise Sorting, storing, and tracking inbound inventory Staging inventory for efficient order fulfillment and shipment preparation Picking and preparing orders for packing Keeping the warehouse and receiving areas clean, organized and well-maintained Qualifications: Associate or bachelor's degree preferred. Previous experience in customer service, preferably in a retail or e-commerce environment. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Proficiency in computer systems and familiarity with CRM software. Passion for fishing and knowledge of fishing tackle and equipment preferred. Ability to work independently and as part of a team in a fast-paced environment. Flexibility to work evenings, weekends, and holidays as needed. At Fishermen's Source, we believe in recognizing and rewarding employees who demonstrate exceptional performance. Along with a competitive salary increases, we also provide a comprehensive benefits package for Full-time employees that includes: Paid time off for sick leave (5 days per year), vacation (5 days in year one, ten days in year two), and holidays if employed for more than three months. OSHERA—$200 tax-free reimbursement for health insurance premiums and other out-of-pocket health expenses if employed for over three months. 401k matching eligible after one year. Employee discounts on our products Requirements: Associates degree is a must Proficient in reading and writing English Ability to work in a fast-paced environment Basic computer skills and previous experience with automated shipping systems (UPS, FedEx, etc.) Ability to work independently and follow directions accurately Excellent attention to detail and strong organizational skills Reliable transportation and an excellent attendance record Flexibility to work 40 hours per week across 5 working days. Keywords : Ocean jobs Closed Date : 2024-09-18 #J-18808-Ljbffr

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