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Service Support Representative

2 months ago

Middle River, Maryland, United States Closet Factory - Baltimore, MD Full time
Job Overview

The role of the Customer Service Representative at Closet Factory - Baltimore, MD is essential in delivering outstanding support and assistance to our clientele.

As a member of our franchise team, your responsibilities will include addressing customer inquiries and concerns, maintaining precise records, and providing administrative assistance to the franchise.

This position is full-time and hourly.


Compensation & Benefits:

This is an individual contributor role with a pay range of $15 to $20 per hour, compensated biweekly. We also provide a comprehensive benefits package, which includes health insurance, paid time off, and opportunities for professional growth and advancement within the organization.


Key Responsibilities:
  • Deliver courteous and professional assistance to clients through various communication channels
  • Respond to inquiries regarding products and services, process orders, and address customer complaints
  • Maintain accurate and up-to-date records of all customer interactions
  • Collaborate with the franchise team to ensure timely and effective service delivery
  • Support administrative functions such as scheduling appointments, managing inventory, and updating customer records
  • Identify and escalate complex issues to the relevant departments for resolution
  • Work with team members to continuously enhance customer service processes and procedures

Qualifications:
  • High school diploma or equivalent
  • Previous experience in customer service, ideally in a fast-paced setting
  • Proficient in computer skills and familiar with CRM software
  • Exceptional communication skills, both written and verbal
  • Strong problem-solving and decision-making capabilities
  • Able to multitask and prioritize effectively in a high-pressure environment
  • Willingness to work occasional weekends or evenings as required
  • Capable of working independently as well as collaboratively within a team

EEOC Statement:

Closet Factory is an equal opportunity employer committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.