Customer Engagement Associate

2 weeks ago


Manalapan Twp, United States Toll Brothers Full time

Position Overview

Become a part of a distinguished leader in the luxury home market.

About Us

Since our inception, Toll Brothers has been at the forefront of constructing high-end residences and communities across the United States. As a Fortune 500 entity, we operate in numerous markets spanning over 20 states. We pride ourselves on being the premier luxury home builder, offering a diverse array of products, including traditional single-family homes, active adult communities, high-rise condominiums, rental apartments, urban redevelopment projects, and student housing.

At Toll Brothers, we recognize that our success is driven by our people. We are committed to fostering an environment where diverse perspectives and experiences are valued, ensuring that all employees are treated with respect and dignity. We strive to create a workplace where everyone can be their authentic selves, reinforcing our family-oriented culture and the core values established by our founders.

Role Summary

As a Customer Engagement Associate, you will play a vital role in our sales team, collaborating to meet community objectives. Your responsibilities will include delivering an exceptional customer experience from the initial visit through to move-in, acting as a primary contact for clients, and providing essential administrative support to the sales team. This role requires strong attention to detail and organizational skills to ensure the sales center operates efficiently and contributes to overall sales success.

Key Responsibilities

  • Administrative Duties
  • Assist the sales team with various administrative tasks.
  • Maintain the community and model home to meet established standards.
  • Utilize essential software applications, including Salesforce and Microsoft Office.
  • Prepare necessary paperwork and real estate documents through corporate processes.
  • Track and update community sales reports and dashboards.
  • Facilitate the mortgage process, ensuring timely applications and commitments.
  • Manage inventory of community supplies and gifts.
  • Perform additional tasks as assigned.
  • Customer Interaction
  • Engage with customers visiting the sales center.
  • Showcase model homes and explain community features.
  • Assist in scheduling appointments and welcoming customers.
  • Provide regular updates to customers regarding their home construction status.

Qualifications

Are You the Right Fit?

  • Customer Service Skills: Ability to build rapport and trust with clients.
  • Team Collaboration: Work effectively with internal teams across various departments.
  • Communication Skills: Clear and concise verbal and written communication.
  • Organizational Skills: Strong attention to detail and proficiency in organization.

Required Qualifications

  • High School Diploma or equivalent.
  • Minimum of 1 year of experience in sales or administrative roles.
  • Proficiency in Microsoft Office.
  • Strong planning and organizational abilities.

Preferred Qualifications

  • Associate's or Bachelor's degree.
  • Experience with CRM software.

We offer a comprehensive benefits package, including medical/dental insurance, a 401(k) plan with matching contributions, and various discounts on mortgages and home purchases.

Join us and discover why Toll Brothers is a top choice for sales professionals in the industry.



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