Customer Service Representative

7 months ago


Middle River, United States Closet Factory Full time

Job Summary:
The Customer Service Representative at Closet Factory - Baltimore, MD is a vital role in providing exceptional customer service and support for our clients. As a part of our franchise team, you will be responsible for assisting customers with inquiries and concerns, maintaining accurate records, and providing administrative support to the franchise. This is a full-time, hourly position based in MIDDLE RIVER, Maryland.

Compensation & Benefits:
This is an individual contributor role with a compensation range of $15 to $20 per hour, paid biweekly. We also offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for growth and advancement within the company.

Responsibilities:
- Provide friendly and professional support to clients via phone, email, and in-person
- Answer inquiries about products and services, process orders, and resolve customer complaints
- Keep accurate and up-to-date records of all customer interactions
- Coordinate with the franchise team to ensure timely and efficient delivery of services
- Assist with administrative tasks such as scheduling appointments, maintaining inventory, and updating customer information in the database
- Identify and escalate complex issues to the appropriate departments for resolution
- Collaborate with other team members to continuously improve customer service processes and procedures

Requirements:
- High school diploma or equivalent
- Prior customer service experience, preferably in a fast-paced environment
- Proficient computer skills and experience with CRM software
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a high-pressure environment
- Flexibility to work occasional weekends or evenings as needed
- Must be able to work independently and as part of a team

EEOC Statement:
Closet Factory is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.



  • Middle River, United States The Panther Group Full time

    The Panther Group is seeking BILINGUAL Customer Service Representatives for a call center in Middle River, MD. The Customer Service Representative enters information into the database, processes payments, and assists customers in understanding the pr Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service


  • Middle River, United States TransCore Full time

    TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in White Marsh, Maryland. Job Summary: Under the direction of the Customer Service Supervisor/Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is...


  • Middle River, United States TransCore Full time

    TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in White Marsh, Maryland. Job Summary: Under the direction of the Customer Service Supervisor/Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is...


  • Middle River, United States Doug Kottraba - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Office Representative. As an Agent Team Member, you will play a crucial role in educating customers about insurance options and developing leads to drive business growth.This is an excellent opportunity for those interested in marketing products and services...


  • Middle River, United States Guided Search Partners Full time

    Guided Search Partners is an Executive Search firm that is built on the principles of Trust, Transparency, Specialization, and True Long-term Relationships. Our goal is to provide the best experience for both our clients and candidates. We specialize in delivering the upper echelon of candidates in the markets that we serve.Opportunity DescriptionWe are...


  • Middle River, United States Guided Search Partners Full time

    Guided Search Partners is an Executive Search firm that is built on the principles of Trust, Transparency, Specialization, and True Long-term Relationships. Our goal is to provide the best experience for both our clients and candidates. We specialize in delivering the upper echelon of candidates in the markets that we serve.Opportunity DescriptionWe are...


  • Middle River, Maryland, United States Sole Hire LLC Full time

    About the OpportunityWe are seeking a skilled Account Representative / Customer Service Rep to join our client's team in the dynamic Chemical Manufacturing industry.Key Responsibilities:Deliver exceptional customer service by providing accurate product information, processing orders, and resolving issues efficiently.Maintain a positive demeanor to ensure...


  • Middle River, United States Doug Kottraba - State Farm Agent Full time

    About This RoleAs a Customer Experience Representative at our State Farm independent contractor agent office, you will play a crucial role in providing exceptional customer service and support to our clients. In this role, you will be responsible for establishing customer relationships, following up as needed, and providing prompt, accurate, and friendly...


  • Eagle River, Alaska, United States Fred's Plulmbing & Heating Service, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a friendly and organized Customer Service Representative to join our team at Fred's Plumbing & Heating Service, Inc.About the Role:Respond to customer inquiries and provide exceptional service.Schedule appointments and direct technicians as needed.Follow up with customers to ensure satisfaction and...


  • Middle River, Maryland, United States Mary Kraft HR Full time

    Job Description:As a Service Desk Representative at Mary Kraft HR in Middle River, MD, you will be responsible for providing exceptional customer service and support to our valued clients.


  • Middle River, Maryland, United States Mary Kraft HR Full time

    Job SummaryMary Kraft HR is seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a key member of our contact center, you will play a vital role in providing exceptional service to our customers. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and the ability to...


  • Middle River, United States Doug Kottraba - State Farm Agent Full time

    Job DescriptionCustomer Service: Provide prompt, accurate, and friendly service to customers, addressing their inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.Marketing and Sales: Work with the agent to establish and meet marketing goals, develop leads, schedule...


  • Middle River, Maryland, United States Mary Kraft HR Full time

    Job SummaryMary Kraft HR is hiring a Customer Experience Specialist to support our growing customer base in Middle River, MD. The successful candidate will possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.Key ResponsibilitiesProvide top-notch customer service, resolve inquiries, and...


  • Middle Island, United States N H Ross Inc Full time

    Role DescriptionNH Ross is currently hiring for motivated, positive, ambitious team players that are interested in being part of an ever-growing service company that has been serving Long Island for 53 years. We have positions available for customer service representatives willing to work in a team environment and able to flourish in a small office setting....


  • Green River, Wyoming, United States Remote Customer Service Full time

    About the RoleWe are seeking a Customer Support Specialist to join our team in a flexible work arrangement. This role involves providing exceptional customer service from the comfort of your own home.Key Responsibilities:• Customer Support: Answer inbound calls and provide accurate and helpful information to customers.• Problem Resolution: Resolve...


  • Eagle River, Wisconsin, United States Holiday Companies Full time

    Customer Service Representative Job SummaryWe are seeking a courteous and attentive Customer Service Representative to join our team at Holiday Stationstores. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.Responsibilities:Provide excellent customer service and...


  • Hood River, United States Waste Connections Full time

    Waste Connections - 3440 Guignard Drive [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to receive...


  • Fall River, Massachusetts, United States Wal-Mart Stores , Inc. Full time

    Customer Service RepresentativeWe're looking for a customer-focused individual to join our team as a Customer Service Representative.About the Role:As a customer service representative, you will be the face of our company, interacting with customers to understand their needs and resolve any issues they may have.You will be responsible for maintaining a high...


  • Middle River, United States Doug Kottraba - State Farm Agent Full time

    Job DescriptionAs a Sales Representative at Doug Kottraba - State Farm Agent, you will be responsible for developing leads, scheduling appointments, and providing tailored insurance solutions to our clients. This role offers the opportunity to work in a fast-paced environment, utilizing your skills and knowledge to drive sales growth and customer...


  • Eagle River, Wisconsin, United States Circle K Full time

    About the RoleWe are looking for a Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing top-notch customer service, operating the cash register, and maintaining a clean and organized store environment.ResponsibilitiesProvide fast and friendly service to customersSell...