Customer Service Department Lead

4 weeks ago


Torrance, California, United States Marukai Corp. Full time
Job Summary

We are seeking a highly skilled Customer Service Department Lead to join our team at Marukai Corp. This role is responsible for leading the customer service team to ensure exceptional customer satisfaction and experience.

Key Responsibilities
  • Manage a team of employees to provide excellent customer service and support.
  • Plan, communicate, and monitor employee work schedules to ensure efficiency and productivity.
  • Place customer service department orders and manage cash registers, including cash management.
  • Be a role model for providing high-quality customer service, including greeting customers, responding to questions and complaints, and gathering customer needs.
  • Manage customer orders, returns, and promotion discount purchases.
  • Organize and stock customer service display areas according to store layouts and standards.
  • Provide customer service support to store managers and assistant managers, including suggesting store sale strategy improvements and promoting store promotions or events.
Requirements
  • High School Diploma or GED equivalent preferred.
  • Minimum of 2 years' experience as a hands-on in-store customer service supervisor in a middle to large scale high-end market.
  • Must be punctual and reliable.
  • Strong knowledge of retail store customer service practices and industry standards.
  • Must be able to respond quickly and in a friendly manner to customer inquiries and complaints.
  • Outstandingly good interpersonal skills and communication skills.
  • Comfortable using Microsoft tools, including Excel, Outlook, Word, and others.


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