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Front Desk Associate

3 months ago

Aurora, United States Goldfish Swim School Full time

Smile…

it’s a small action that makes a big difference

We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN We desire to maintain a “ get

it mentality, a “ want

it” attitude and the “capacity” to learn and grow professionally and personally. That is “why we smile

Goldfish Swim School Core Values:

• We go above and beyond with every detail to create a GOLDEN EXPERIENCE

• We believe in nurturing a culture that provides WOW CUSTOMER SERVICE.

• We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.

• We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.

• We make a big deal about life’s accomplishments by remembering to CELEBRATE

Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on the job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile too

Check out the roles where you can build and develop your career:

• Front Desk Support

• Swim Instructor

• Lifeguard

Job Qualifications and Skills For All Positions:

• Prior experience in a sales position following either cold or warm leads

• Advance through cross-training in multiple roles and substitutes when necessary

• Provide a Golden Experience to our students, families, and team members

• Ability to work with children

• Prior related leadership and teaching experience is preferred (supervisory roles)

• Excellent communication and organizational skills

Front Desk Specific:

• Connecting with warm leads in the sales dashboard through email and phone• Completion of daily tasks and timely attention to overdue tasks on the sales dashboard

• Addresses inquiries via phone, digital and in person and follows up timely

• Checks in students on the attendance tracking system and prepares lesson schedules for team members

• Resolves account matters and contacts guests for clarification purposes

• Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space

• Updates informational displays with accurate and timely promotions and literature

• Monitor Snack area and providing guidance to Snack Shack staff

• Advances through cross-training in multiple roles and substitutes when necessary

• Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members

• Enforces safety rules and regulations to prevent accidents; administers first aid when necessary

• Problem solver and creative thinking skills to identify and resolve challenges

• Excellent communication and organizational skills

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