Front Desk Agent

2 months ago

Aurora, United States Hyatt Place Denver Airport Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

The target compensation for this role is 19-20/hr, based upon skills and experience. This is a part-time position, work days will be Wednesday and Sunday 7a-3p.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

Our Aurora hotel is located near Dick's Sporting Good Park, Aurora Sports Complex, Gateway Park, and Cherry Creek State Reservoir. We are also located a mile from the Light Rail that puts you only minutes from Downtown Denver. Great location aside, guests will love our hotel's spacious rooms and convenient amenities like the indoor pool, 24hr fitness center, on-site dining, and complimentary shuttle service available by request.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Lexi-hotels co-fd

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


Compensation Min:
USD $13.65/Hr.

Compensation Mid:
USD $15.93/Hr.

Compensation Max:
USD $19.12/Hr.

  • Front Desk Agent

    2 weeks ago

    Aurora, United States Aimbridge Hospitality Full time

    The target compensation for this role is 18-19.50/hr, based upon skills and experience. This is a part-time weekend position, expected shifts are in the evening from 3-11 pm. Front Desk Agents are responsible for greeting and registering the guest pr Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent>

    6 months ago

    Aurora, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hyatt Place Denver Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Representative

    4 weeks ago

    Aurora, Colorado, United States Aurora Inn Hotel and Event Center Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aurora Inn Hotel and Event Center. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of accuracy in room assignments and...

  • Front Desk Supervisor

    3 days ago

    Aurora, Colorado, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service and ensuring a seamless guest experience. This role involves assisting the Front Desk Manager and/or General Manager in maintaining high standards of service quality, maximizing room revenue, and ensuring efficient hotel operations.ResponsibilitiesApproach all...

  • Front Desk Supervisor

    4 weeks ago

    Aurora, United States Hyatt Place Denver Airport Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. The target compensation for this role is 23-26/hr, based...

  • Front Desk Receptionist

    4 weeks ago

    Aurora, United States Ionorthopedics Full time

    * Aurora, IL, USA * Hourly * Full Time *SIGN ON BONUS, Health Insurance, PTO, 8 Paid Holidays & IL Secure Choice* **Front Desk Receptionist** **Illinois Orthopedic Network** of **Chicago, IL** is seeking to hire a **full-time Front Desk Receptionist, bilingual in Spanish preferred** to help ensure that our patients are getting the care and treatments they...

  • Front Desk Associate

    1 week ago

    Aurora, Colorado, United States America's Best Full time

    Job Title: Front Desk ReceptionistAt America's Best, we're looking for a skilled and friendly Front Desk Receptionist to join our team. As a key member of our front office, you'll be responsible for providing exceptional customer service, ensuring a smooth flow of customers, and handling various administrative tasks.Key Responsibilities:Deliver outstanding...

  • Assistant Front Desk Manager

    4 weeks ago

    Aurora, Colorado, United States O'Reilly Hospitality Management LLC Full time

    Job DescriptionAt O'Reilly Hospitality Management LLC, we're seeking a highly skilled and detail-oriented Assistant Front Desk Manager to join our team!We're a forward-thinking company that values sustainability, health & wellness, community involvement, and philanthropic outreach efforts.As an Assistant Front Desk Manager, you'll be responsible...

  • Front Desk Manager Overnight

    1 month ago

    Aurora, United States Marriott Full time

    Job Number 24133591 Job Category Rooms & Guest Services Operations Location Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office...

  • Front Desk Manager Overnight

    3 weeks ago

    Aurora, United States Marriott Full time

    Job Number 24133591 Job Category Rooms & Guest Services Operations Location Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and...

  • Front Desk Manager Overnight

    3 months ago

    Aurora, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....

  • Front Desk Fitness

    3 months ago

    Aurora, United States ClubCorp Full time

    Front Desk Fitness in Aurora, CO at Blackstone Country Club **Location:** **Job Description** Front Desk Attendant The Front Desk Attendant is responsible for creating the first and last impressions of the club experience for the Members by providing all Warm Welcomes, Magic Moments and Fond Farewells. *Reports directly to the Fitness Director.* Day to Day:...

  • Dental Front Desk

    2 months ago

    Aurora, United States United Dental Partners Full time

    Role Overview Starting with a single office a decade ago, two dentists founded and pursued the simple purpose of providing high-quality, affordable dental care for children and families. Today, with 24 offices and more on the way, our mission continues to provide high-quality, accessible, and comprehensive dental care throughout the communities we serve. At...

  • Front Desk Coordinator Assistant

    4 weeks ago

    Aurora, Colorado, United States Comfort Dental Parker Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Comfort Dental Parker. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesGreet patients and families, update...

  • Front Desk Coordinator

    3 weeks ago

    Aurora, Colorado, United States America's Best Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at America's Best. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring a smooth flow of customers through the store, and performing various administrative tasks.Key...

  • Bilingual Front Desk Receptionist

    4 days ago

    Aurora, Colorado, United States University of Colorado Full time

    The University of Colorado is seeking a highly skilled Bilingual Front Desk Receptionist to join its team. The successful candidate will provide exceptional customer service to patients and their families, answering phone calls, scheduling appointments, and collecting payments. They will also be responsible for reconciling change banks, submitting daily...

  • Front Desk Operations Manager

    1 month ago

    Aurora, Colorado, United States O'Reilly Hospitality Management LLC Full time

    Unlock Your Potential with O'Reilly Hospitality Management LLCAbout UsWe are a forward-thinking company that values sustainability, health & wellness, community involvement, and philanthropic outreach efforts. Our team is committed to empowering Team Members throughout all levels of leadership, providing opportunities for growth and development.Our...

  • Front Desk Representative

    3 months ago

    Aurora, United States Masters Transportation Full time

    **Master's Transportation** ** Front Desk Representative** **Aurora, Colorado Full-time** **Summary/Objective** Manages the entire fleet for Matran based out of their location(s). Fleet Coordinator duties will include, but not be limited to creating and implementing an organized tracking of all the units in the Matran fleet to ensure unit readiness and...

  • Night Auditor

    2 weeks ago

    Aurora, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hyatt Place Denver Airport [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports as required for Food and Beverage audit; Complete the Night Audit checklist...

  • Front Desk Receptionist

    4 weeks ago

    Aurora, United States Advanced Dermatology Full time

    A busy and friendly dermatology practice is looking for an enthusiastic Front office medical receptionist. Classification: Hourly Pay Range: Starting at $18.00 Department: Aurora Front Office Reports to: Aurora Front Office Supervisor Front Office Essential Job duties: Assisting patients in a friendly and efficient manner. Checking in and out patients. Data...