Patient Care Advocate

2 months ago

New York, United States Progyny Full time

Thank you for considering Progyny

The Patient Care Advocate reports into the Manager of Member Services. The ideal candidate is a proactive person, with excellent communication skills and a positive, can-do attitude. The candidate will be responsible for using their excellent customer relations and patient care experience to handle conversations with members. The Patient Care Advocate role consists of onboarding new members to the Progyny benefit and interacting with existing members to assist them with ideal use of the Progyny benefit based on their specific journey. This is a highly administrative position that involves strong attention to detail, prioritization, and organization. This role is a call center position and the Patient Care Advocate will interact with a high-volume of members telephonically and through e-mail.

What you will do...

  • Own the Progyny member relationship for specific clients including but not limited to; onboarding, scheduling appointments, providing educational resources, etc.
  • Provide ongoing concierge service for a high volume of members telephonically as well as via email.
  • Address member inquiries and proactively research high quality solutions to present.
  • Work cross-functionally with internal teams to adequately handle member escalations and inquiries
  • Serve as a liaison between members and clinics, including scheduling appointments
  • Maintain member satisfaction by timely addressing member questions via call or email

About you...

  • Excellent customer service and interpersonal skills - ability to communicate accurately and concisely
  • Ability to work independently and demonstrate good judgment
  • Knowledge of fertility industry and patient procedures required
  • Highly organized, quick learner, with ability to multitask and prioritize work effectively
  • Ability to remain calm when faced with challenges
  • Ability to make and implement tough decisions
  • Strong communication and presentations skills.
  • Prior experience in insurance or call center environments
  • Prior experience in fertility
  • Nursing degree and active nursing license, preferred
  • Active license as a clinical social worker, doula, or fertility consultant, preferred
  • Strong interpersonal skills, ability to work and collaboratively within a team environment.
  • Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment

About Progyny:

Progynyis a transformative fertility, family building and women's health benefits solution, trusted by the nation's leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is toempower healthier, supported journeys through transformative fertility, family building and women's health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth. Come join a company that has been recognized by CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times, INC. 5000, Inc Power Partners and Crain's Fast 50 for NYC.

Our perks:

  • Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents' Employee Resource Group
  • Health, dental, vision and life insurance options for employees and family
  • Free in-person, virtual and text-based mental health and wellness support
  • Paid time off, including vacation, sick leave, personal days and summer flex time
  • Company equity
  • Bonus program
  • 401(k) plan with company match
  • Access to on-demand legal and financial advice
  • Company social events
  • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $20.00/hour - $35.00/hour. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be anEqual Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.

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