Guest Service Agent

3 months ago

San Antonio, United States Drury Hotels Company, LLC Full time

Property Location:
91 N.E. Loop 410 - San Antonio, Texas 78216

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Incentives - Quarterly bonuses up to $3200/year (we succeed together) based on hotel results
  • Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
  • Retirement - Company-matched 401(k)
  • Award-winning - Ranked among Forbes' Best Midsize Employers (2023)
ABOUT US

The Holiday Inn Express San Antonio Airport is owned and operated by Drury Hotels, LLC.

What we do is about more than check-in and check-out. Just as what you do is about more than a paycheck. We're about the stuff that really matters. Doing what's right, even when no one is looking. That extra touch that makes us different. Makes us special. Makes us smile.

We care about our team members as family, operating as one in a caring, unbiased atmosphere. We all pitch in, no matter our role. Our leaders are involved and approachable. When you join our team, you'll receive the support and resources you need to reach your goals.

YOUR DAY TO DAY

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.
  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.
  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled


Rise. Shine. Work Happy.

Hiring Immediately

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