Team Lead, Field Applications, North America

3 weeks ago

Cambridge, United States Vizgen Full time

Responsibilities:

Serve as a point person for the FAS team to collect team and user feedback, disseminate internally, and communicate back to field teams.

Responsible for territory FAS duties and this includes the typical FAS responsibilities and requirements. Time will be split approximately 60% traditional FAS duties, and 40% team lead responsibilities.

Lead FAS team calls to discuss ongoing cases, customer management, and provide pertinent information and updates from internal teams.

Serve as FAS representative for managing user case escalations and CAPAs.

Communicate with customer care, operations, manufacturing, and quality assurance to be maintain awareness of any product or shipping issues that may affect FAS operations.

Work alongside customer solutions and Apps Dev, serving as field team stakeholder, to create communication channels around field-based activities.

In conjunction with internal R&D and applications teams, create training materials for new products and areas of user education.

Manage and update existing FAS training materials and processes as new materials are generated.

With R&D, product management, and applications development, manage FAS involvement in NPI beta testing.

Assist management in allocation of FAS time and resources.

Fulfill responsibilities of Sr. Field Applications Scientist, including providing support and training to Key Customers.

Structure and organize new hire training and mentor new FAS team members.

Requirements

MS or PhD in relevant scientific or engineering disciplines is preferred.

3+ years of experience.

Must have the desire and qualities for a future FAS team leadership role as Vizgen’s structure evolves.

Knowledge of Vizgen’s internal workings and processes as related to Applications Development, R&D, Technical Support, case management and CAPA’s.

Excellent communication skills and ability to coordinate effectively with FAS team and stakeholders across the organization.

Highly organized, disciplined, and efficient in meeting deliverables.

Ability to think strategically and problem solve creatively.

Possess optimism and passion for positive and successful outcomes.

Emotional intelligence and open-mindedness desirable for future leadership development.

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