Director of Performance Improvement
2 weeks ago
RATP Dev USA - Quality Transit for Quality of Life
Mission
RATP Dev USA - Quality Transit for Quality of Life
We are transit. We make distances feel shorter and bring people together. We are a community.
Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where you bring people together? If so, come join our team where you are part of a community, not just an employee.
At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.
Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do.
Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability.
Profile
People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.
We are seeking a results-driven Director of Performance Improvement to lead operational excellence across the company. This role will proactively monitor and enhance performance, identify inefficiencies, and implement solutions that drive profitability.
As a subject matter expert, you'll develop strategic action plans, partner across departments (Operations, Safety, Risk, Finance, and more), and support key initiatives such as fleet service diversification, claims management, and operational transitions. In collaboration with the corporate maintenance director, you'll also shape a high-performing maintenance function.
If you're passionate about continuous improvement, cross-functional collaboration, and making a measurable impact, we'd love to connect with you
Essential Functions/Responsibilities include the following; other duties may be assigned as necessary:
- Develop and Monitor KPIs: Develop and use Key Performance Indicators (KPIs) to monitor performance and identify deficiencies or opportunities for improvement.
- Develop Corporate Maintenance Capability: Develop robust maintenance KPIs, partnerships, processes, and procedures that enable the company to properly monitor and detect adverse trends in fleet performance and enable proactive response before they adversely impact operational performance.
- Improve EBIT: Work with operational leaders and GMs to implement action plans that enable them to mitigate risks and capitalize on opportunities that drive continuous improvement and increase EBIT.
- Maintenance Subrogation: Engage the field to develop a systematic approach to capturing the information required to subrogate minor (Level 1) safety events.
- Claims Management: Partner with Risk, Safety, and the field to implement a formalized claims management process designed to ensure claims are actively managed to closure while minimizing costs.
- Business Growth: Partner with Business Development on the implementation of the company's diversification strategy, especially in the area of fleet maintenance services. Provides project management support for startup and wind-down transitions
- Minimum of 10 years of related experience in progressive roles in operations or operational support functions such as safety, quality, maintenance, etc.
- Bachelor's degree, preferably in an area such as supply chain management, contracting, procurement, business administration, economics, finance, accounting, statistics, math, or communications. Candidates with a master's degree or MBA preferred.
Ability to travel at least 50% of the time will be expected.
Required Skills:
- Relationship skills - Establish strong partnerships that foster working together effectively across corporate departments and field teams.
- Analytical skills - Interpret data analysis to identify opportunities for improvement that are actionable and deliver results.
- Communication skills - Strong interpersonal and public speaking skills to successfully work with a wide variety of stakeholders.
- Strategic skills - Simplify complexity through clear action planning based on the SMART methodology (specific, measurable, achievable, relevant, time-sensitive).
- Problem-solving skills - Possess the ability to see beyond the symptoms to identify underlying root causes of performance deficiencies and develop corresponding actions that yield effective results.
Preferred Leadership Competencies:
•Visionary
•Ability to communicate at all levels
•Decision-making/problem-solving skills
•Budget/process/results driven
•Trust and credibility; having integrity
•Customer and community-focused
RATP Dev USA is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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