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Credit & Collections Rep
3 months ago
Location:801 Marquette Avenue, Minneapolis, MN 55402 (Onsite)
Duration: 3+ Months (Likely to be extended or converted to fulltime, based on business need, performance and attendance)
Pay rate: $22.72/hr. on w2 weekly pay plus Optional Benefits
Standard Business hours: 8 Hrs. shift
JOB DESCRIPTION
The Credit & Collections role is responsible for reviewing credit held orders, resolving outstanding issues to move order to production timely.
Responsible for handling inbound and outbound calls related to credit held orders & resolving open accounts receivable.
Position requires the ability to work independently and adapt to a fast-changing environment.
Follows the credit process and procedures to make credit decisions to review credit held orders.
Conducts customer reviews of new and existing customers, recommending credit lines. Informs supervisor of deteriorating credit.
Responsible for reaching out via phone, email or fax to customers in a professional manner to collect payment for overdue invoices while keeping or improving customer relations.
Acts as the liaison between customer service/sales and customers and manages overdue accounts, helping to resolve outstanding issues that may prevent order production on new orders and reducing accounts receivable delinquency.
Partners with cash applications, tax team, sales and customer service teams to research and resolve short payments.
Responds to email and phone requests by engaging appropriate parties to ensure the request is completed in a timely manner.
Informs supervisor of potential problems in the credit review process or collection process and make recommendations for process improvement.
Education and Experience Required
HS/GED and 2 years' experience in collections.
Understanding of transactional based business processes and impacts.
Knowledge of ERP systems and GetPaid experience.
Proficient with Microsoft office tools (Excel, Word and Outlook).
Preferred Qualifications:
Experience: Strong written, verbal and interpersonal communication skills.
Excellent problem-solving and analytical skills
