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Loan Specialist

1 month ago

San Antonio, United States Regional Finance Corp Full time

Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers.

For over 35 years, our Team Members have been passionate about supporting customers through their financial challenges in life. They take pleasure in finding solutions and lending a helping hand, both to our customers and our communities. As we continue to grow and become a national brand in consumer financing, we hope you'll consider us for future career opportunities.

If you are looking to make a meaningful impact in people's lives by bringing a personal touch to finances, join our team today

Job Purpose

The purpose of the Loan Specialist is to assist the Branch Manager in order to learn the finance business, RMC's business practices and to prepare to manage a branch office. The Assistant Manager will perform in accordance with RMC's Mission, Vision and Shared Values.

Duties and Responsibilities

  • Subject matter expert in RMC personal loan product offerings; uses knowledge to present loan solutions to current and potential customers that help them achieve their financial goals.

  • Assist in developing marketing strategies to increase branch's loan portfolio and enhance profitability.

  • Establish and build customer relationships through delivering exceptional service.

  • Utilize RMC account management practices to assist delinquent customers.

  • Transport money and deposits to and from bank.

  • Complete training program within the time set forth by the Training Department.

  • Report, manage, and maintain branch standards on all aspects of delinquency.

  • Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.

  • Process mail as needed.

  • Sign checks for loans, branch expenses and money remittances.

  • Close loans as directed by manager.

  • Manage all branch-to-customer communications via mail.

  • Process loan product applications.

  • Work with manager to ensure proper open and close procedures completed daily for branch.

  • Assist in development of new and maintenance of current business to business contacts.

  • Other duties as assigned by leadership.

Minimum Qualifications

  • High School Diploma or Equivalent.

  • 6+ months of customer service experience in either a sales/retail environment or cash management environment

  • Experience with Microsoft Office Suite products.

  • Data entry proficiency.

  • Must pass drug screen, criminal and credit background checks.

  • Valid Driver's License and access to a dependable automobile with liability insurance coverage.

Preferred Qualifications

  • Some college coursework completed.

  • 6+ months of consumer finance experience with exposure to sales and collections.

  • Some leadership experience.

  • Willingness to relocate for career advancement.

Critical Competencies

  • Demonstrated passion for customer service.

  • Excellent written and verbal communication skills.

  • Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.

  • Thrives in a pay for performance atmosphere.

  • Proven ability to multi-task.

  • High degree of integrity.

  • Confidence.

  • Sales mentality.

  • Adaptable to an ever changing environment.

  • Desire for career advancement.

  • Problem solving skills.

Working Conditions

This position works in an office providing consumer loan products in person and over the phone. The Assistant Manager typically works between the hours of 8am to 6pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.