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Customer Experience Operations Intern

4 months ago

Appleton, United States Werner Electric Full time

** Customer Experience Operations Intern (Summer 2022)**

**Job Category****:** Operations **Requisition Number****:** RDCOP001179 Showing 1 location **Job Details**

**Description**

**CX Operations Intern Appleton (Summer 2022)**

**A Great Place to Work**

As a new Operations Intern at Werner Electric Supply, youll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide. As an employee of Werner Electric Supply, were committed to you and improving our workplace. Youll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community. You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package.

**Internship Program**

Werner Electric strives to give all our interns valuable and meaningful work that helps them grow personally and professionally. We do this by tasking them with business impacting projects and opportunities to work cross-functionally in group projects. Throughout the summer there are different events that offer opportunities to build relationships with fellow interns and expand your professional network. We also recognize our top performing interns through our Internship Awards

**Job Summary**

Support initiatives that allow for Werner Electric to improve customer satisfaction, improve sales margins levels and/or reduce operating expenses. This position is a learning position where the intern will have an opportunity to test skills learned in the classroom, learn skills/techniques from industry professionals, and experience a corporate environment. Projects will be assigned and while working with a mentor, it is expected that the project will be completed, and results of the project will be presented. The goal is to have the intern deliver tangible results while interacting with different functional areas within our branches and Logistics team.

**Essential Duties and Responsibilities**

* Recommend, prioritize, develop, and implement projects throughout Werner with input from Werners related companies and entities as well as other employees, suppliers, and customers to create opportunities for improvement. Set and achieve specific project goals.

* Work with all levels of employees within the organization to identify and eliminate process waste, initiate sustainable process improvement activities, and provide hands-on training and technical support.

* Formalize and administer continuous improvement activities that will drive Lean methodology throughout the organization.

* Develop and implement performance metrics for processes in support of the overall business strategies and goals. Track and validate all savings attributed to the project deployment.

* Participate in a weekly safety, quality, or lean meetings.

* Participate in a Kaizen event.

* Other related duties as assigned.

**Qualifications**

**Education and Experience:** Enrolled in an accredited program pursuing a degree in Operations Management, Supply Chain Management, Industrial Engineering, Continuous Improvement, or another related field

**Company Overview**

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, were dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why were a Great Place to Work.

**Werner Electric Supply is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.**

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

Some college or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)