Patient Access Representative II
3 weeks ago
PRN: (As needed) - Days, Evenings, Nights, Weekends - Will be required to work all shifts
JOB SUMMARY
Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
- Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
- Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
- Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum typing skills of 35 wpm
- Demonstrated working knowledge of PC/CRT/printer
- Knowledge of function and relationships within a hospital environment preferred
- Customer service skills and experience
- Ability to work in a fast paced environment
- Ability to receive and express detailed information through oral and written communications
- Course in Medical Terminology required
- Understanding of Third Party Payor requirements preferred
- Understanding of Compliance standards preferred
- Must be able to perform essential job duties in at least two Patient Access service areas including ED.
- Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
- Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
- Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
- High School Diploma or GED required
- 0 - 1 year in a Customer Service role.
- 0 - 1 year administrative experience in medical facility, health insurance, or related area preferred
- Some college coursework is preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to sit at computer terminal for extended periods of time
- Occasionally lift/carry items weighing up to 25 lbs.
- Frequent prolonged standing, sitting, and walking
- Occasionally push a wheelchair to assist patients with mobility problems.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hospital administration
- Can work in patient care locations which include potential exposure to life-threatening patient conditions.
- Must be available to work hours and days as needed based on departmental/system demands.
- Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step
-
Patient Access Representative II
3 days ago
New Braunfels, Texas, United States Conifer Health Solutions Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative II to join our team at Conifer Health Solutions. As a key member of our healthcare operations team, you will be responsible for providing exceptional patient service, ensuring accurate and efficient registration processes, and maintaining compliance with regulatory...
-
Patient Access Representative
3 days ago
New Braunfels, Texas, United States Ascension Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Ascension. As a Patient Access Representative, you will play a critical role in ensuring that patients receive timely and efficient access to medical care.Key ResponsibilitiesCommunicate with patients, families, and healthcare providers to...
-
Patient Access Representative
2 months ago
New Braunfels, United States Christus Health Full timeDescriptionSummary:Patient Access Representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access...
-
Patient Access Representative
7 days ago
New Braunfels, Texas, United States Ascension Full timeJob Title: Centralized Scheduling RepresentativeAscension is a leading non-profit, faith-based national health system, seeking a Centralized Scheduling Representative to play a vital role in transforming healthcare and providing care to all, especially those most in need.About the RoleCommunicate with patients, participants, and staff to accurately schedule...
-
Patient Access Representative
1 week ago
New Orleans, LA , USA, United States Ochsner Health Full timeJob SummaryOchsner Health is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that patients receive high-quality care by providing exceptional customer service and ensuring accurate and timely registration of patient accounts.Key ResponsibilitiesProvide...
-
Patient Access Representative
3 days ago
New Hyde Park, New York, United States Northwell Health Full timeJob SummaryNorthwell Health is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring the smooth and efficient registration process for patients.Key ResponsibilitiesAdmit patients to the hospital and provide information regarding hospital regulations and policies,...
-
Patient Access Representative
2 months ago
New Haven, United States Fair Haven Community Health Care Full timeFair Haven Community Health Care FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as...
-
Patient Access Representative
1 day ago
New Bedford, Massachusetts, United States Southcoast Health System, Inc. Full timeAbout the RoleWe are seeking a highly skilled Patient Access Representative to join our team at Southcoast Health System, Inc. This individual will play a critical role in facilitating patient access throughout the organization, ensuring compliance with hospital policies and regulations, and collecting patient liabilities.Key ResponsibilitiesUnder the...
-
Patient Access Representative
1 month ago
New Haven, United States Fair Haven Community Health Care Full timeFair Haven Community Health Care FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as...
-
Patient Access Representative
1 month ago
New Haven, United States Fair Haven Community Health Care Full timeJob DescriptionJob DescriptionFair Haven Community Health Care FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary...
-
Patient Access Representative
3 months ago
New York, New York, United States Aston Carter Full timePatient Access Representatives needed to start at various locations throughout Manhattan NYOur clients are 2 of the biggest Hospitals in New York. Previous experience in hospital setting required Locations: Various locations in Manhattan, NY Job Description: Acts as a liaison between patients, referring physicians, other hospital services, external customers...
-
Patient Access Intake Representative
2 months ago
New Bedford, United States Southcoast Health System Full timeOverview: Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - its our way of life, and youll be at the heart of it. Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout...
-
Bilingual Patient Access Representative
1 month ago
New Brunswick, United States Cooperative Counseling Service Full timeJob DescriptionJob DescriptionCooperative Counseling Services (CCS) is a premier provider of Child, Adolescent, Adult and Family Mental Health Services in NJ. In order to fully realize our commitment to helping our clients achieve optimal health, happiness, and well-being, we rely above all else on our team of outstanding employees. Come join us!Position...
-
Healthcare Access Coordinator
2 weeks ago
New Braunfels, United States Christus Health Full timeOverview:The Healthcare Access Coordinator plays a crucial role in ensuring a seamless and welcoming experience for patients at our healthcare facilities. This position is dedicated to establishing patient encounters while adhering to the highest standards of customer service. The Coordinator is responsible for accurate data entry, including essential...
-
Patient Access Representative Associate
12 hours ago
New Ulm, Minnesota, United States Allina Health Full timeJob Summary: Allina Health is a not-for-profit health system that cares for individuals, families, and communities throughout Minnesota and western Wisconsin. We are committed to providing whole person care, investing in your well-being, and enriching your career.Key Position Details:0.9 FTE (72 hours per two-week schedule)8-hour day and evening shifts with...
-
Patient Access Representative Associate
1 day ago
New Ulm, Minnesota, United States UnitedHealth Group Full timeAbout the RoleAs a Patient Access Representative Associate at UnitedHealth Group, you will play a vital role in ensuring seamless patient experiences. Your primary responsibility will be to greet and welcome patients, collect demographic and financial data, and enter information into our electronic medical record system.Key ResponsibilitiesGreet and welcome...
-
Patient Access Representative
2 months ago
New Haven, United States Fair Haven Community Health Care Full time**Fair Haven Community Health Care** **Patient Access Representative - Front Desk** **New Haven, CT - Full Time** Fair Haven Community Health Care (FHCHC) is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national...
-
Patient Access Representative
1 week ago
New Martinsville, West Virginia, United States WVU Medicine Full timeWelcome to an exciting opportunity with us. To apply for this position, please click the Apply button located above this message and complete the application in full. Below, you will find essential information regarding this role. Role Overview:As the first point of contact for patients, you will warmly greet and assist individuals entering the healthcare...
-
Patient Access Rep
2 months ago
New Braunfels, United States Ascension Full timeDetails Department: ACC Centralized SchedulingSchedule: Part-time Days, Monday-Friday, Between 7am-7pm, 20 hrs weeklyLocation: RemoteMeet Marie, our Director with theAscension Contact Center and Centralized Scheduling team! Hear what she has to say about this amazing team and what we have to offer withinAscensionBenefits Paid time off (PTO) Various health...
-
Patient Access Representative
4 days ago
New Orleans, LA , USA, United States CrescentCare Full timeAbout CrescentCareCrescentCare is a leading healthcare organization dedicated to providing high-quality medical services to the community. Our mission is to strengthen our community through whole-person healthcare and education.Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team. The successful candidate will be...
