Coordinator Sales

1 day ago

Washington, United States Sage Restaurant Group Full time

Coordinator Sales in Washington, District Of Columbia Why us? Sage Hospitality is set to hire an accomplished team member at Homewood Suites by Hilton Washington DC Capitol-Navy Yard. We are seeking a teammate to contribute to the property by being influential, driven, and ultimately committed to the continued growth and success of the hotel and community Nestled in the heart of DC’s fastest emerging neighborhood along the Anacostia River, Homewood Suites by Hilton Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all-suite Washington Navy Yard hotel is just footsteps away from the Washington National’s ballpark and is proud to be an official partner and passionate supporter of the Nationals. With many new restaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests will find it easy to ‘Be At Home’ during their stay. Featuring a modern glass façade and contemporary décor, our hotel celebrates the energy of the Navy Yard neighborhood with floor-to-ceiling windows and Washington Nationals memorabilia along with all the other amenities of the Homewood Suites. Unique to our property, we have a modern rooftop terrace equipped with gas grills, a pop-up bar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitol and the Washington Monument. Feel at home at the Homewood Suites Washington DC Capitol-Navy Yard. Job Overview Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Responsibilities Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely, and in a professional manner. Type correspondence, reports, and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed. Coordinate all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer. Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations. Account Service and Management: Maintain well documented, accurate, organized, and up-to-date file management to serve client and employer in the most expedient, organized, and knowledgeable manner. Develop strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction. Work with sales personnel to achieve required sales team goals. Have current knowledge of hotel rates, strategies, discounts, and promotions. Assist with completing any required sales reports. Develop an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events, and special events in the primary marketing area. Assist hotel with implementing hotel-specific selling strategies. Promptly follow up on all customers’ needs and inquiries in an efficient and expedient manner. Represent themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times. Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with all co-workers for the best overall performance of the hotel. Display a neat, clean, and business-like appearance at all times. Create monthly social hour calendar with the Director of Sales. Assist the Sales department with monthly luncheons, client events, etc. Conduct walk-in tours. Create gift bags for guest traces, VIPs, etc. Keep supplies stocked and on hand. Work with EBC on all group turnover and proper execution of the groups. Qualifications Education/Formal Training High school diploma or vocational secretarial. Experience Previous sales, hospitality, and secretarial experience preferred. Knowledge/Skills Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher, and PowerPoint. Alphabetizing, grammar, and punctuation skills. Standard business letter formats. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person. Able to read contracts and letters. Able to use computers. Excellent attention to detail and multi-tasking skills. Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of the hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. General office and hotel environment. The Perks: 2 Medical plans to choose from, available on the first day of the month coinciding with or following the hire date. Health savings and flexible spending account. Basic Life and AD&D insurance. Company-paid short-term disability. Paid time off for vacation, sick time, and holidays. Employee assistance program. Tuition Reimbursement. Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. #J-18808-Ljbffr

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