Group Sales and Customer Experience Coordinator

7 days ago

Washington, Washington, D.C., United States Marriott Full time

Join Marriott International, a leading hospitality company that operates over 7,000 properties in more than 131 countries. As a Group Sales and Customer Experience Coordinator, you will be part of a global team that is dedicated to delivering exceptional customer service and creating memorable experiences for our guests.

Job Summary

The Group Sales and Customer Experience Coordinator plays a crucial role in coordinating group events and providing excellent customer service to drive business growth and revenue. The ideal candidate will have strong communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and other stakeholders.

Key Responsibilities
  • Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office
  • Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.
  • Partners with the Sales Office to book group events within the group booking parameters.
  • Up-sells products and services, with the ability to bring the sale to closure

In addition to these key responsibilities, the successful candidate will also be responsible for:

  • Engaging in proactive selling of all facilities (e.g., Spa, Golf, Restaurants) to all of leisure guests as well as group planners
  • Assists with selling, implementation and follow-through of group sales promotions.
  • Provides recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed.

This role offers a competitive salary range of $33.17 to $44.71 per hour, depending on experience and qualifications. In addition to a competitive salary, Marriott offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Requirements

To be considered for this exciting opportunity, candidates must have:

  • High school diploma or equivalent required; 4 years experience in sales and marketing, guest services, front desk, or related professional area OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in sales and marketing or related professional area.
  • Large group sales experience preferred.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Marriott International

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