Client Care Specialist

2 months ago

Annapolis, United States Ethos Veterinary Health Full time
The Animal Dental Center in Annapolis, MD is hiring a full- time experienced Client Care Specialist to join our Specialty team

COMPANY OVERVIEW
The Animal Dental Center (ADC) is a dental / oral-surgery only specialty practice with multiple clinic locations in Annapolis, Columbia, Towson, and York, PA For over 30 years, the mission at the Animal Dental Center has been to provide our patients with exceptional oral care by building a trusting partnership with pet owners in a warm and caring environment. Join our team of 11 doctors (including 6 Board-Certified (AVDC/EVDC) Diplomates), residents, and technicians at the forefront of one of today's most in-demand and fast growing specialty services. Our practice has a strong focus on client education, so if you have a passion for sharing knowledge and working as part of a very dedicated team, this is the position for you We place high value on a close knit work environment and emphasize continuing education.

POSITION SUMMARY
Our practices are in need of skilled client care specialists to handle reception and front-office responsibilities. This can be a part-time (3-day per week) or full-time position (4-day per week). We currently have positions to fill in our Annapolis and Columbia, MD locations. Extra consideration will be given to full-time candidates willing to travel between our Columbia and Annapolis offices as needed.

We are seeking individuals who are passionate about animal care and have embraced the need for proper treatment of oral disease in veterinary practice today. Qualified applicants are neat, extremely organized, extroverted and outgoing, and enjoy thinking on their feet. Ideal candidates must possess a strong work ethic as part of a very dedicated team, be comfortable working free of direct supervision, troubleshooting and problem-solving on behalf of our doctors and management teams, and thrive in a fast-paced / high-reward professional environment. As a part of the CSR team, primary duties will include assessing customer needs, client education, and the coordination of services, treatments, or medical procedures and other activities on behalf of our clients and doctor teams. This position also requires a high practical knowledge of our hospital's procedures, policies, and services; client and patient treatment protocols; accurate data input and transcription; and the ability to learn standard terminology, procedures, and necessary medical record keeping used in specialty oral surgery / dentistry / veterinary medicine.

CAREER RESPONSIBILITIES:
Client Relations
  • As a primary contact to our customers, members of our CSR team are highly organized, enthusiastic, flexible, and solution-oriented. They exhibit a mature, caring, and empathetic personality for all our clients. They are driven individuals who enjoy taking initiatives to ensure all our clients have an amazing experience each and every time they visit us.
  • Ability to efficiently juggle multi-line phone calls in a friendly and professional manner to schedule appointments, answer questions related to our services / fee schedule, provide client education, take referral or case information from RDVMs, and directly follow up with progress reports for hospitalized patients and client medical concerns.
  • Client pre/post follow-up call(s) including 3-day advance confirmation for appointment or surgeries; requesting records from all related veterinary hospitals; give fasting instructions if indicated. All conversations with clients should be notated in the patient's medical record and entries created for messages from clients or RDVMs to allow for efficient callbacks.
  • Create a warm and welcoming space by greeting all clients and pets (by name if possible) immediately upon entering and ensuring any immediate client needs are addressed.
  • Ensuring the lobby and exam rooms are organized, clean, and odor free.
  • Check in all appointments and make sure all client and patient information is up to date.
  • "Flip" estimates by communicating with the doctor(s) and technician team to finalize invoices and discharges for each surgical patient.
  • As a specialty-only practice we seek to provide our clients and patients with the highest level of care from start to finish. CSR members should be able to confidently address challenging client or patient situations with grace and represent the hospital in promptly handling client concerns, complaints, arbitrating disputes, or resolving grievances.
Financial & Administrative
  • Responsible for professional and efficient payment collection and processing while maintaining a high-level of confidentiality with all client information.
  • Following up with clients about any outstanding invoices or missing examination fee deposits.
  • End of day books / accounting close-out procedures as required to prepare deposits, etc.
  • CSR team members must be able to discuss any costs, estimates, or fees with clients in a positive light while supporting all hospital payment policies.
  • Our multi-doctor / multi-location practice(s) seek team members who are schedule optimization ninjas; possessing the uncanny ability to manage appointments for up to 10 doctors, route all calls efficiently, book appointments, and answer client questions in a consistently professional manner.
  • Email / Fax referral reports, and medical notes from all procedures and hospital visits to referring veterinarians
  • Attach all RDVM records, forms, lab results, etc into patient files in EzyVet.
  • Check messages on voice mail.
  • Clean and stock client restroom as necessary, or alert custodian to needs.
  • Operate office machines to include postage scale, fax machine, computer, printer, photocopy machine, credit card machine, scanner, etc.
Skills & Knowledge
  • Knowledge of the procedures used at ADC for receiving, treating, and scheduling patients.
  • Computer / Technology proficiency and ability to learn practice management (Ezyvet) / medical / dental specialty software as necessary. Typing- minimum of 30wpm
  • Excellent verbal and written communication skills and financial literacy as it relates to providing services for fee.
Education, Related Experience, Values, & Expectations
  • Associates degree preferred. Minimum: High School Diploma and G.E.D.
  • 3-5 years experience as a veterinary receptionist or involvement within veterinary medical practice (managerial experience, advanced certifications are a huge plus)
  • Maintain confidentiality with all ADC client information or otherwise.
  • Support core values of Excellence, Integrity, Compassion, and Commitment to Continuing Education.
  • Employee should possess traits such as honesty, innovation, teamwork, resilience, adaptability, resourcefulness, analytical skills, compliance and leadership.
  • Ability to conduct yourself in a confident and professional manner with clients and coworkers even when situations are stressful. Comfortable with the authority to handle atypical or unusual situations.
  • Dependable and flexible with working hours as our shift ends when the last patient goes home.
Physical / Work Environment
  • Confidence and familiarity around pets
  • Ability to lift 40 pounds
  • Bending, stooping, crouching, kneeling, standing, walking are part of day to day work activities.
  • Associates are exposed to a variety of pets that MAY bite or scratch, and on occasion, may be exposed to anesthesia, radiation, biological hazards and medication/controlled substances
BENEFITS
  • Work with multiple Board-Certified (American Veterinary Dental College) doctors and residents with more than 50 years cumulative professional experience in Veterinary Dentistry / Oral Surgery.
  • Grow within a highly progressive learning environment using state-of-the-art equipment and techniques.
But wait... There's more We offer highly competitive salary rates based on experience and level of technical training/education starting at $18.50 per hour. Benefits also include full health care packages (after initial 30 days), PTO, CE compensation, 401(k) retirement options, significant personal pet discounts, uniform allowance, and exciting career path / developmental training.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

  • Veterinary Client Care Specialist

    2 weeks ago

    Annapolis, Maryland, United States Ethos Veterinary Health Full time

    Job Title: Client Care SpecialistWe are seeking a highly organized and enthusiastic Client Care Specialist to join our team at Ethos Veterinary Health. As a Client Care Specialist, you will be the primary point of contact for our clients, providing exceptional customer service and ensuring a positive experience for all who visit our facilities.Key...

  • Veterinary Client Care Specialist

    1 month ago

    Annapolis, Maryland, United States Ethos Veterinary Health Full time

    Client Care SpecialistWe are seeking a highly organized and enthusiastic Client Care Specialist to join our team at Ethos Veterinary Health. As a key member of our front office team, you will be responsible for providing exceptional client service, managing appointments, and ensuring a smooth patient flow.Key Responsibilities:Provide warm and welcoming...

  • Veterinary Client Care Specialist

    4 weeks ago

    Annapolis, Maryland, United States Ethos Veterinary Health Full time

    Job Title: Veterinary Client Care SpecialistWe are seeking a highly organized and enthusiastic Veterinary Client Care Specialist to join our team at Ethos Veterinary Health. As a key member of our front office team, you will be responsible for providing exceptional client service, managing client relationships, and ensuring a seamless experience for our...

  • Medical Support Specialist

    6 days ago

    Annapolis, Maryland, United States Specialist Office Full time

    Job Title: Medical Support SpecialistJob Summary:We are seeking a highly skilled Medical Support Specialist to join our team at Specialist Office. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our clinical staff.Key Responsibilities:Prepare patients for examination and note their brief...

  • Client Care Specialist

    5 days ago

    Annapolis, Maryland, United States Ethos Veterinary Health Full time

    Client Care Specialist Job DescriptionWe are seeking a highly organized and enthusiastic Client Care Specialist to join our team at Ethos Veterinary Health. As a Client Care Specialist, you will be the primary point of contact for our clients, providing exceptional customer service and ensuring a positive experience for all visitors to our practice.Key...

  • Veterinary Client Care Specialist

    4 weeks ago

    Annapolis, Maryland, United States Ethos Veterinary Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Veterinary Client Care Specialist to join our team at Ethos Veterinary Health. As a key member of our team, you will be responsible for providing exceptional client service, supporting our veterinarians and veterinary technicians, and contributing to the overall success of our practice.Key...

  • Veterinary Client Care Specialist

    3 months ago

    Annapolis, United States Ethos Veterinary Health Full time

    The Atlantic Veterinary Internal Medicine & Oncology in Annapolis, MD is hiring a full- time Client Care Specialist to join our outstanding team!Do you have a passion for Veterinary Specialty Care? Are you ready to take the next step and join a growing Internal Medicine and Oncology team?AVIM&O Annapolis is looking for a Veterinary Receptionist interested in...

  • Veterinary Client Care Specialist

    1 month ago

    Annapolis, United States Ethos Veterinary Health Full time

    The Atlantic Veterinary Internal Medicine & Oncology in Annapolis, MD is hiring a full- time Client Care Specialist to join our outstanding team! Do you have a passion for Veterinary Specialty Care? Are you ready to take the next step and join a growing Internal Medicine and Oncology team? AVIM&O Annapolis is looking for a Veterinary Receptionist interested...

  • Veterinary Client Care Coordinator

    4 weeks ago

    Annapolis, Maryland, United States Ethos Veterinary Health Full time

    Client Care SpecialistWe are seeking a highly skilled and compassionate Client Care Specialist to join our team at Atlantic Veterinary Internal Medicine & Oncology in Annapolis, MD.Key Responsibilities:Provide exceptional customer support and service to clients and their petsCollaborate with our team of board-certified internal medicine and oncology...

  • Veterinary Client Care Coordinator

    2 weeks ago

    Annapolis, Maryland, United States Ethos Veterinary Health Full time

    Client Care SpecialistWe are seeking a highly skilled and compassionate Client Care Specialist to join our team at Atlantic Veterinary Internal Medicine & Oncology in Annapolis, MD.Key Responsibilities:Provide exceptional customer support and service to clients and their petsCollaborate with our team of board-certified internal medicine and oncology...

  • Client Solutions Specialist

    2 weeks ago

    Annapolis, Maryland, United States LINKBANK Full time

    Job Title: Client Solutions Specialist IJob Summary:The Client Solutions Specialist I is responsible for delivering exceptional client experiences by providing needs-based solutions and processing transactions accurately and efficiently. This role requires a positive attitude, strong communication skills, and the ability to work in a fast-paced...

  • Physical Therapist

    2 months ago

    Annapolis, Maryland, United States BAYADA Home Health Care Full time

    Job Opportunity: Physical Therapist - Home Health Care SpecialistBAYADA Home Health Care is seeking an experienced Physical Therapist to join our team as a Home Health Care Specialist. As a Home Health Care Specialist, you will be an integral member of a multi-disciplinary healthcare team providing rehabilitative care and skilled nursing to clients in the...

  • Client Solutions Specialist I

    1 week ago

    Annapolis, Maryland, United States LINKBANK Full time

    Job Title: Client Solutions Specialist IAt LINKBANK, we are seeking a highly skilled Client Solutions Specialist I to join our team. As a Client Solutions Specialist I, you will be responsible for creating a differentiating experience for all visitors to the solution center. Your primary goal will be to achieve solution center goals through efficient and...

  • Medical Office Coordinator

    1 month ago

    Annapolis, Maryland, United States Specialist Office Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Receptionist to join our team at Specialist Office. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key ResponsibilitiesWelcome patients and visitors, answer phone calls, and respond to inquiries...

  • Physical Therapist

    6 days ago

    Annapolis, Maryland, United States BAYADA Home Health Care Full time

    Job DescriptionAt BAYADA Home Health Care, we are seeking an experienced Physical Therapist to join our team as a Home Health Care Specialist. This per diem weekend opportunity will allow you to work with adult and geriatric clients in Anne Arundel County, providing rehabilitative care and skilled nursing services in the comfort of their own homes.As a Home...

  • Cardiovascular Intensive Care Unit Nurse

    6 days ago

    Annapolis, Maryland, United States HealthEcareers - Client Full time

    We are seeking a skilled Cardiovascular Intensive Care Unit Nurse to join our team at a top-rated facility in Annapolis, Maryland.Job DetailsSpecialty: CVICUDiscipline: RNShift: 8 hours, daysHours per week: 32Duration: 13 weeksJob Highlights:Competitive pay packagesOne point of contact for travelers and facilitiesReliable recruiter supportIn-house compliance...

  • Client Solutions Specialist I

    6 days ago

    Annapolis, Maryland, United States LINKBANK Full time

    Job DescriptionAt LINKBANK, we are seeking a highly skilled Client Solutions Specialist to join our team. This role is responsible for creating a differentiating experience for all visitors to the solution center.Key Responsibilities:Embody the LINK corporate values of LIVE, INTEGRITY, NURTURE, KNOWLEDGE, and infuse these values throughout the...

  • Commercial Client Solutions Manager

    3 weeks ago

    Annapolis, Maryland, United States LINKBANK Full time

    Job SummaryAs a Commercial Client Solutions Manager at LINKBANK, you will be responsible for leading Small Business Lending relationships in assigned territories. This role requires active community involvement through Business Development activities, Chamber Events, and board participation. You will oversee the operations of the Solution Center through a...

  • Nurse Care Specialist

    1 week ago

    Annapolis, Maryland, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is seeking a compassionate and dedicated Registered Nurse (RN) to join our team for Weekend Admissions in our Anne Arundel County office.This position will consist of 10-15 visits on doing SOC (Starts of Care) Admissions each day on Saturday and Sunday.This is a part-time position that requires HH and Oasis experience.Position...

  • Veterinary Client Service Representative

    5 days ago

    Annapolis, Maryland, United States Thrive Pet Healthcare Full time

    Job SummaryWe are seeking a highly motivated and organized Pet Care Support Specialist to join our team at Thrive Pet Healthcare. As a key member of our client services team, you will be the first point of contact for clients, providing exceptional customer service and support.Key ResponsibilitiesCommunicate effectively with clients via phone, email, and...