Senior Customer Success Manager
2 days ago
Senior Customer Success Manager Location: Washington, United States of America (Remote) Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Thales is hiring an experienced Senior Customer Success Manager who will be responsible for complementing Thales’s innovations, efficiencies, and capabilities with our valued customers’ business objectives and priorities, thereby driving higher business value and executive alignment between Thales and our customers. The Senior Customer Success Manager's main responsibilities include routine checks and assisting with business value assessment to ensure our customers have the most return on investment from Thales. This position will be accountable for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service, and risk management. Key Areas of Responsibility Will serve as the primary point of contact post-implementation, assume overall customer onboarding and adoption responsibility, and encourage up-selling and cross-selling of the portfolio. Responsible for developing trusted advisor relationships with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value. Partner with internal Thales team members to align account activities with the customer's business case and strategy. Must monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Responsible for conducting periodic customer health checks. Prepare and educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. Minimum Qualifications Bachelor's Degree in Business, Marketing, Engineering, or another relevant field of study; or equivalent work experience. 5+ years of account management or customer success management. Proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level. Proficient with and understanding the foundational concepts of data protection (key management and encryption). Extensive experience in consulting, pre-sales engineering, or implementation of IT systems, preferably cloud service and/or data protection. Prior experience in process improvement and decision making. If you’re excited about working with Thales but not meeting the requirements for this position, we encourage you to join our Talent Community Join Talent Community . What We Offer: Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. Company paid holidays and Paid Time Off. Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program. Why Join Us? Say HI and learn more about working at Thales. This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances. Successful applicants must comply with federal contractor vaccine mandate requirements. Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com. #J-18808-Ljbffr
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Senior Customer Success Manager
2 weeks ago
Washington, United States Actifai Full timeActifai is seeking a Senior Customer Success Manager to support its pilot and rollout clients. The Company Actifai is an artificial intelligence company; we help clients optimize their high-value, high-leverage decisions. Typically, this includes things like customer acquisition, customer retention, and customer development (upsells/cross-sells). Actifai is...
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Senior Customer Success Manager
2 months ago
Washington, United States The Ladders Full timeCustomer Success Manager Employment Type: Full-Time Location: DC area, hybrid Minimum Experience: Mid Level Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. Our software and data have been used to unearth multiple high profile criminal...
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Senior Customer Success Manager
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Washington, United States Censys Full timeAt Censys, we know the internet and cloud better than anyone else. Censys stands at the forefront of internet and cloud expertise, empowering customers through our Attack Surface Management solutions. We offer a unique attacker-centric perspective, providing a comprehensive view of external internet and cloud assets to prioritize and mitigate critical risk...
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Customer Success Director
6 days ago
Washington, Washington, D.C., United States T-Rex Solutions Full timeJob DescriptionT-Rex Solutions is seeking a seasoned Customer Success Director to lead our Customer Success Team, providing strategic direction to our Technical Delivery Managers (TDMs). TDMs are dedicated to specific customer organizations, responsible for delivering exceptional customer experiences while engaging with our ECIS platform.The Customer Success...
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Customer Success Manager
4 weeks ago
Washington, United States HP Full timeJob Summary Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resources,...
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Customer Success Manager
5 days ago
Washington, United States Salesforce Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Salesforce Inc. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth for our enterprise customers.Key ResponsibilitiesDevelop and execute customized...
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Customer Success Manager
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Washington, United States Salesforce Full timeAbout Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths,...
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Customer Success Manager
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Washington, United States Siena AI Full timeAbout Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be part...
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Customer Success Manager
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Customer Success Professional
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Customer Success Manager
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Washington, United States Goodshuffle Pro Full timeAbout the Team: We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places to Work" in...
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Customer Success Manager
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Washington, United States Primer Full timeAbout the Role**Job Summary**We are seeking a highly skilled Customer Success Manager to join our team at Primer. As a Customer Success Manager, you will play a critical role in managing and expanding Primer's work with U.S. national security customers, particularly within the U.S. Intelligence Community and Department of Defense.Key Responsibilities**Build...
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Customer Success Manager
1 week ago
Washington, United States T-Rex Solutions, LLC Full timeJob DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at T-Rex Solutions, LLC. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key Responsibilities:Develop and implement strategies to increase customer engagement and retentionCollaborate with...
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Customer Success Manager
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Washington, United States T-Rex Solutions, LLC Full timeAbout the RoleT-Rex Solutions, LLC is seeking a seasoned Customer Success Manager to lead our Cloud Solutions team, providing strategic direction to our Technical Delivery Managers (TDMs). Our TDMs are dedicated to delivering exceptional customer experiences and driving business outcomes for our clients.Key ResponsibilitiesFacilitate the evaluation of cloud...
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Customer Success Manager
2 months ago
Washington, United States The Ladders Full timeCustomer Success Manager Employment Type: Full-Time Location: DC area, hybrid Minimum Experience: Mid Level Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. Our software and data have been used to unearth multiple high profile criminal...
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Cloud Solutions Manager
1 week ago
Washington, United States Microsoft Corporation Full timeJob SummaryWe are seeking a highly skilled Customer Success Account Manager to join our team at Microsoft Corporation. As a key member of our team, you will play a critical role in driving program management for customer accounts with significant cross-cloud workload engagements.Key ResponsibilitiesProgram Delivery and Customer Relationship Management:...
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Customer Success Utilization Manager
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Federal Customer Success Manager
23 hours ago
Washington, United States HP Full timeJob SummaryThis role is responsible for ensuring the satisfaction and retention of customers while handling multiple small/medium accounts. The role guides customers through their journey with the company's products or services, addressing their needs, resolving concerns, and maximizing their overall experience.Key ResponsibilitiesMaintains a high level of...
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Customer Success Manager
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Washington, United States myGwork - LGBTQ+ professionals & allies Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job Description When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping our customers find cures for cancer, protect the environment, or make sure our food is safe. Your work will have impact and you'll...
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Federal Customer Success Manager
2 days ago
Washington, United States HP Full timeAll work locations near major airports within the US will be considered. This role is responsible for ensuring the satisfaction and retention of customers while handling multiple small/medium accounts. The role guides customers through their journey with the company's products or services, addressing their needs, resolving concerns, and maximizing their...
