Customer Success Manager
3 months ago
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job Description When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping our customers find cures for cancer, protect the environment, or make sure our food is safe. Your work will have impact and you'll be supported in achieving your career goals. Location/Division Specific Information You will be a part of the Global Solutions Team within the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific. The Materials and Structural Analysis Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world. How will you make an impact? The Global Solutions team supports customers throughout their entire experience with a focus on accelerating the customer's success factors by providing sustainable solutions throughout the complete customer journey. The Position As a result of our growing Value Add Services business, we are looking for a Customer Success Manager (CSM), to support the delivery of our Value-Add Services. The CSM will work closely with Sales, Applications, and R&D to create a tailored onboarding and delivery plan for each customer that takes their experience level and needs into consideration. The CSM will monitor customer progress and act as an internal advocate removing barriers and finding solutions supporting the customer to meet their goals and reach business outcomes, becoming successful. Responsibilities Develop positive relationships with customers by providing excellent customer service. Leverage customer intake meetings to set customer expectations, decide on success criteria, and understand individual customer needs. Work closely with the service and applications teams to ensure a smooth installation and training process. Work closely with sales, IT, and other departments to connect the customer with needed information and resources. Monitor and track customer progress starting at point of sale, through installation and training, and beyond. Serve as a single point of contact for customer concerns and as such an internal advocate for customer needs. Identify processes, infrastructure, and/or product changes and/or offerings that could be adjusted to improve customer experience. Up to 30% travel required, primarily in the US. Minimum Qualifications An advanced degree (M.S./Ph.D.) in Biological Sciences, Material Science Engineering, or Physics; or similar through experience. 3-5 years of experience. Experience interacting with customers, service engineers, product marketing managers, and R&D in an advanced technology role. Excellent teammate that can also work independently. Strong communication and inter-cultural skills. Preferred Qualifications High-end (Cryo-)Electron Microscopy experience (academia or industry). Comfortable working independently and leading customer relationships. Project management experience. At Thermo Fisher Scientific, each one of our 75,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
Washington, Washington, D.C., United States LHH Recruitment Solutions Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at LHH Recruitment Solutions. As a Customer Success Manager, you will be responsible for building strong relationships with our clients, understanding their needs, and collaborating with internal teams to drive customer success.Key Responsibilities:...
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Customer Success Manager
3 months ago
Washington, United States HP Full timeJob Summary Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resources,...
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Customer Success Manager
3 weeks ago
Washington, United States Cybersixgill Full timeCybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services,...
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Customer Success Manager
4 months ago
Washington, United States ACAMS Full timeReporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and budget. We’re specifically looking for a customer success manager who will...
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Customer Success Manager
3 months ago
Washington, United States Cinder LLC Full time[Full Time] Customer Success Manager at Cinder (United States) | BEAMSTART Jobs Customer Success Manager Cinder United States Date Posted: 23 Jan, 2023 Work Location: Washington, DC, United States Salary Offered: $110 — $220 yearly Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Stock Options: No Vacancies: 1 available About Cinder...
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Customer Success Manager
4 weeks ago
Washington, Washington, D.C., United States T-Rex Solutions Full timeJob DescriptionT-Rex Solutions is seeking a highly skilled Customer Success Manager to lead the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the ECIS...
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Customer Success Manager
4 months ago
Washington, United States Goodshuffle Pro Full timeAbout the Team: We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places to Work" in...
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Customer Success Manager.
1 month ago
Washington, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionLHH is currently partnering with a nonprofit organization in the Washington, DC area looking to bring on a Customer Success Manager. As a Customer Success Manager, you will be responsible for building strong relationships, understanding client needs, and collaborating with internal teams to drive customer success. In this role,...
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Customer Success Manager
2 weeks ago
Washington, United States Plexus Full timeWe are Plexus, a fast-growing global legal tech business in an industry that is still at the early stages, and we’re on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the world’s leading brands including L’Oréal, Woolies, Coca-Cola, Lion and Nike. As we continue to grow our position in...
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Customer Success Manager
4 weeks ago
Washington, Washington, D.C., United States Trellix Full timeAbout the Role:The Customer Success Manager at Trellix is responsible for driving customer loyalty, adoption, and successful implementation of our solutions. This involves consulting with customers at all levels, articulating the value of our products and services, and inspiring the adoption of our offerings. The CSM must also manage both the health and...
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Enterprise Customer Success Manager
1 week ago
Washington, United States Menlo Ventures Full timeAs a member of our Enterprise Customer Success team, you will be instrumental in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships – with executives, front-line leadership, and platform end users alike – from...
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Enterprise Customer Success Manager
2 months ago
Washington, United States UpGuard Full timeWho are we? UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...
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Customer Success Manager
3 weeks ago
Washington, United States Lilt Full timeLILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and...
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Customer Success Manager
3 months ago
Washington, United States Salesforce Full timeAbout Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths,...
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Federal Customer Success Manager
2 months ago
Washington, United States HP Full timeAll work locations near major airports within the US will be considered. This role is responsible for ensuring the satisfaction and retention of customers while handling multiple small/medium accounts. The role guides customers through their journey with the company's products or services, addressing their needs, resolving concerns, and maximizing their...
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Customer Success Manager, BEATS
3 weeks ago
Washington, United States Amazon Full timeJob ID: 2809725 | Amazon.com Services LLC This role is located in one of our approved office locations in Seattle, WA. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses? As a Customer Success Manager with BEATS-Amazon Vendor Services, you will work with Amazon’s top vendor partners,...
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Customer Success Manager, BEATS
1 week ago
Washington, United States Amazon Full timeJob ID: 2809725 | Amazon.com Services LLC This role is located in one of our approved office locations in Seattle, WA. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses? As a Customer Success Manager with BEATS-Amazon Vendor Services, you will work with Amazon’s top vendor partners,...
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Customer Success Manager
4 weeks ago
Washington, United States Cribl Full timeAbout the OpportunityCribl is seeking a seasoned Customer Success leader to drive the success of our Public Sector customers. As the Manager of Customer Success, you will be responsible for leading a team of Customer Success Engineers in driving onboarding, adoption, and expansion across Cribl's products.Key Responsibilities:Hire, coach, and mentor a team of...
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Customer Success Manager
4 weeks ago
washington, United States SoHookd Full timeAbout SoHookd:SoHookd is a fast-growing corporate wellness platform with a mission to inspire healthy lifestyles and unlock access to wellness for all. We work with healthcare carriers and employers to retain, support, and improve the well-being of their populations by providing inclusive, innovative, and holistic wellness offerings. Our platform integrates...
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Customer Success Manager
1 week ago
Washington, United States SoHookd Full timeAbout SoHookd: SoHookd is a fast-growing corporate wellness platform with a mission to inspire healthy lifestyles and unlock access to wellness for all. We work with healthcare carriers and employers to retain, support, and improve the well-being of their populations by providing inclusive, innovative, and holistic wellness offerings. Our platform integrates...
