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Account Manager

1 month ago

Chesterfield, United States ATB Technologies Full time

This role serves as a liaison between internal technical and client management teams to provide the support needed to help each client grow with the aid of technology. This role is responsible for client success, retention and account growth, serving as a brand ambassador for the organization through regular contact including Quarterly Business Reviews.

Main Responsibilities:

Client Success, Retention and Account Growth

  • Liaison between internal tech team and clients
  • Provide Quarterly Business Reviews - Local Travel Required
  • SOFT Consultative Selling to Small/Medium Size Businesses
  • Provide Quotes and Contract Renewals

Main Requirements:

  • Technical Aptitude - Knowledgeable on configurations, terminology, all things IT
  • Extremely Detail Oriented - Capable of managing multiple projects and maintaining accuracy
  • Intrinsic Motivation - Self-driven and proactive in achieving goals with minimal oversight
  • Solution Sales Minded - Always seeking growth - Being a *Solution Provider*

Responsibilities:

Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services, ensuring high satisfaction, engagement, and support to clients through proactive communication

Serve as an escalation point for account management problems and/or client issues and communications

Assist in identifying and investigating potential project and support needs

Introduce IT solutions to customers that will positively impact their day-to-day work

Provide ad-hoc reporting to customers utilizing internal tools

Provide hardware/software procurement support and quoting

Working relationship with vendors to assist customers with solution requests

Assist with service level tracking and reporting

Qualifications:

Ability to manage multiple clients within varying verticals

Experience preferred in supporting/selling Microsoft products, servers, networks and desktops

Professional oral/written communication, experience in executive-level presentation and rapport

Conflict resolution skills. Our partners will come to you with issues, and you must have the confidence to engage the right resources and think strategically to come up with the best path forward.

Understanding of Urgency - Keeping projects on time, mindful of moving parts and external vendors, prioritizing effectively to meet client needs.

Adaptability: this is a fast-moving, dynamic environment the ability to adjust to changing priorities is required

What ATB Technologies brings to the table:

  • Compensation package, with full employee benefits package
  • Collaborative, flexible, innovative supportive culture STL Best Places to Work, INC Best Places to Work, MSP 500
  • Unlimited Vacation Policy, Matching 401k, 8 Paid Holidays
  • Paid lunch three days per week in office
  • Paid Employee Health/Dental/Vision Benefits

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