Customer Service Representative

4 months ago


Columbia, United States Annuity Health Full time

Job Type

Full-time

Description

The Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect on account receivables.

Duties/Responsibilities

  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients' interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management
Required Skills/Knowledge
  • Customer/Client Focus
  • Communication Proficiency
  • Confidentiality/Integrity
  • Teamwork Orientation
  • Basic computer skills necessary
Education/Experience
  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred


  • Columbia, Maryland, United States Service Experts Full time

    Customer Service RepresentativeAt Service Experts, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Answer incoming phone calls from customers and assist...


  • Columbia, Maryland, United States Service Experts Full time

    Customer Service Specialist Job DescriptionJob Summary: We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Service Experts. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, resolving customer issues, and ensuring customer satisfaction.Key...


  • Columbia, Maryland, United States Service Experts Full time

    Job Title: Customer Service SpecialistAt Service Experts, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...


  • Columbia, United States Club Car Wash Full time

    Provides professional customer service, and satisfactorily answers to customers queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Calls clients and customers to inform them about t Customer Service Representative, Customer Service, Representative, Retail, Automotive


  • Columbia, United States Domino's Pizza LLC Full time

    CSR's help clean, take orders and check customers out with amazing customer service skills. Qualifications. You must be a good listener and willingness to learn and do new things everday. Customer satisfaction is out number one priority. Customer Service Representative, Customer Service, Representative, Restaurant, Retail


  • Columbia, United States Domino's Pizza LLC Full time

    CSR's help clean, take orders and check customers out with amazing customer service skills. Qualifications. You must be a good listener and willingness to learn and do new things everday. Customer satisfaction is out number one priority. Customer Service Representative, Customer Service, Representative, Restaurant, Retail


  • Columbia, South Carolina, United States Terminix Service, Inc. Full time

    Job Title: Customer Care SpecialistTerminix Service, Inc. is seeking a highly skilled and customer-focused Customer Care Specialist to join our team in Awendaw, SC. As a key member of our office team, you will be responsible for providing exceptional customer service to our clients, handling medium to high call volumes, and developing and nurturing customer...


  • Columbia, Tennessee, United States Randstad Full time

    Customer Service Representative Job DescriptionWe are seeking an entry-level candidate to join our team as a Customer Service Representative. In this role, you will provide professional customer service to insureds, agents, and customer service representatives across the state of Tennessee.Responsibilities:Analyze billing, collect payments, and maintain...


  • Columbia, Missouri, United States Club Car Wash Full time

    Job Title: Customer Service RepresentativeClub Car Wash is a rapidly growing tunnel car wash company with a presence in multiple states across the United States. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service through phone,...


  • Columbia, Missouri, United States MidwayUSA Full time

    Are you passionate about the Shooting, Hunting, and Outdoor industry? Do you have excellent communication skills and a friendly demeanor? We're looking for a Customer Service Representative to join our team at MidwayUSA, a leading internet retailer of over 120,000 products.As a Customer Service Representative, you will be the primary point of contact between...


  • Columbia, Illinois, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and maintaining a clean and organized store...


  • Columbia, Tennessee, United States Randstad Full time

    Customer Service Representative OpportunityWe are seeking an entry-level candidate to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to insureds, agents, and customers across the state of Tennessee.Key Responsibilities:Analyze billing and collect...


  • Columbia, Missouri, United States The Job Center Staffing Full time

    The Job Center Staffing is seeking a Customer Service Representative to join our team in the Columbia, MO area. As a Customer Service Representative, you will be the first point of contact for customers across all channels, including phone, email, web, social media, and chat. You will communicate clearly and concisely, understanding customer needs and...


  • Columbia, Tennessee, United States Randstad Full time

    Customer Service Representative OpportunityWe are seeking an entry-level Customer Service Representative to join our team at a well-established insurance company in Columbia. As a Customer Service Representative, you will be responsible for providing exceptional customer service to insureds, agents, and customers across the state of Tennessee.Key...


  • Columbia, Missouri, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAs a Customer Service Representative at Domino's, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Greeting customers and providing them with a welcoming atmosphereTaking customer orders using our Point of Sale systemEnsuring orders are accurate...


  • Columbia, Missouri, United States Boone Health Full time

    Job Title: Customer Service RepresentativeJob Summary:At Boone Health, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our patients, visitors, physicians, and staff. Your primary goal will be to ensure that all inquiries are...


  • Columbia, South Carolina, United States Combined, a Chubb Company Full time

    Customer Service Contact Center RepresentativeCombined Insurance, a Chubb Company, is seeking a highly skilled Customer Service Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to our policyholders.Key...


  • Columbia, South Carolina, United States Security Finance Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and support to help them achieve their financial goals.Responsibilities:Provide...


  • Columbia, South Carolina, United States Security Finance Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and support to help them achieve their financial goals.Responsibilities:Provide...


  • Columbia, Missouri, United States Five Star Call Centers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and...