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Customer Service Representative

2 months ago

Deer Park, United States Royal Vopak Full time

Start your career as a Customer Service Representative - Invoicing at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as a Customer Service Representative - Invoicing at Vopak.

What will you do as a Customer Service Representative - Invoicing ?

As a Customer Service Representative - Invoicing, you will ensure that Company services provided to customers are invoiced correctly, completely and on time.

What do we offer you?

  • A market-based salary depending on your experience and knowledge and attractive bonuses.
  • Various growth opportunities.
  • Group health insurance where Vopak pays 50% of the nominal costs.
  • 401(k) Incentive Savings Plan
  • Holidays (9 fixed holidays and 2 floating holidays)
  • Basic Life/AD&D Insurance
  • Tuition Reimbursement
What do we expect from you as a Customer Services Representative - Invoicing?
  • High school diploma or GED and several years general office experience
  • College courses in Business, Finance or related fields helpful
  • Experience in accounting or finance preferred
  • Minimum of 3 - 5 years customer service, or financial, administrative experience, especially in operations environment
  • Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills; research experience; problem solving skills
  • Knowledge of Company processes and infrastructure; ability to locate customer information including contracts; excellent terminal knowledge; experience working with gauging and line activities; experience in product inventory work and confirmation of orders
  • Good knowledge of customer agreements and contracts; understanding of customer key success factors for products stored with Company; knowledge of customer's logistic processes for products stored with Company
  • Experience working with Federal, state and local environmental regulations including RCRA preferred
  • Ability to prioritize work; multi-tasking skills; experience performing inventory analysis, time studies, etc.; organizational skills; ability to perform complex calculations using a calculator
  • Excellent English communications skills including ability to read, write, and speak fluently; ability to communicate with customers and co-workers; good team player
  • Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs, sales/order database systems, and other Company programs; excellent data entry skills
What does your day look like?

Your core responsibilities are:
  • Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary
  • Prepares invoices; follows up on invoicing and non-payment issues; maintains invoicing files
  • Prepares spreadsheets for various services provided to customers, suppliers, vendors, and agencies
  • Performs pricing integrity checks; determines any gross or obvious errors in billing
  • Sets up reoccurring charges and orders for new contracts in sales/database system
  • Determines ability of sales/database system to accommodate contract pricing and terms; escalates to management for approval to create accommodation
  • Ensures customer back-charges are completed in a timely and accurate manner
  • Routes credits and corrections on orders through appropriate management; inputs data
  • Resolves issues for utilities
  • Takes ownership of designated processes and tools
  • Leads testing of new software as it relates to invoicing and database applications
  • Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements
  • Trains and mentors new Customer Invoicing Representatives
  • Assumes delegated responsibilities of the Manager in their absence as required
  • Provides management information regarding invoice processes
  • Takes ownership for projects or portions of projects as assigned
  • Assists with payroll input as requested
  • Functions as a team member with others in Customer Service and Finance
  • Performs other duties assigned by management that fall within the generally expected scope of this position


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.

Work Environment

This position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 100°+ and some exposure to cold of generally no less than 0° in the winter months. There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employee must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE.

Physical Demands

While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may be required to climb ladders/storage tanks up to 50' in height. The employee may be required to enter confined spaces. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to travel by air, rail, bus, or car.

Want to start as a Customer Service Representative - Invoicing at Vopak?

Are you ready to share your vision and contribute to Vopak's projects? Then start as a Customer Service Representative - Invoicing and apply now